Carlos Rospigliosi
Pembroke Pines,FL
Summary
Results-oriented business leader with several years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Alclear LLC
Fort Lauderdale, FL
04.2023 - Current
- Managing security protocols, labor costs, employee reviews, training, and schedules,
- Executing KIP's to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Mentored and motivated team members to achieve challenging business goals.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Realtor Sales Associate
Pure Investments LLC
Miami, FL
02.2018 - Current
- Advise and inform prospective clients on current market activities and conditions.
- Compare recently sold area properties to determine competitive market prices.
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
- Write contracts to outline sales and purchases of properties.
- Liaison between buyers and sellers to establish favorable prices and negotiate contract terms.
Account Manager / Project Specialist
Forward Kitchens
07.2022 - 04.2023
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- Build and maintain productive relationships with customers and internal partners.
- Act as main point of contact in matters relating to client concerns and needs.
- Build and establish strong partnerships with teams and vendors.
- Forecast, schedule and monitor project timelines, personnel performance and cost efficiency.
- Motivate and work with onboarding team members to successfully integrate new employees into organization.
Operations Manager
Alclear LLC
Miami , FL
12.2020 - 07.2022
- Ensured CLEAR’s enrollment and verification operations are conducted with the highest levels of security and integrity, and in compliance with all TSA, airport, and CLEAR regulations, policies, and procedures.
- Ensured CLEAR attendants are providing best-in-class customer service.
- Served as a CLEAR ambassador throughout the airport and airline community.
- Drove new enrollments through the airport sales program by consistent sales coaching, contests and recognition.
- Conduct analysis to result in recommendations and implementation of ideas to generate new customers.
- Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve.
- Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation.
- Train new and existing employees on all procedures, customer service and sales.
- Work the lane when necessary to provide the best experience for our members and to met required security & customer service protocols.
Manager
McCormick Paints
Annapolis, MD
07.2020 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted weekly inventories of raw materials and components on work floor.
Operations Manager
Avis Budget Group
Miami, FL
01.2019 - 01.2020
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Bachelor of Science - Finance
University of Central Florida
Orlando, FL12.2017
Skills
- Goal Setting
- Customer Service
- Policies and Procedures Implementation
- Performance Monitoring
- Maintaining Compliance
- Problem-Solving
- Staff Training and Development
- Decision Making
- Process Improvement Strategies
- Employee Motivation
- Business Leadership
- Hiring and Onboarding
- Training Management
- Relationship Building
- Customer Relationships
- Overcoming Objections
- Detail Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Alclear LLC
04.2023 - Current
Account Manager / Project Specialist
Forward Kitchens
07.2022 - 04.2023
Operations Manager
Alclear LLC
12.2020 - 07.2022
Manager
McCormick Paints
07.2020 - 11.2020
Operations Manager
Avis Budget Group
01.2019 - 01.2020
Realtor Sales Associate
Pure Investments LLC
02.2018 - Current
Bachelor of Science - Finance
University of Central Florida