Carlos Santiago
The Bronx
Summary
Dynamic Delivery Driver Manager at FedEx with a proven track record in optimizing routes and enhancing operational efficiency. Skilled in team training and safety compliance, fostering a dependable workforce. Recognized for exceptional problem-solving abilities and a positive attitude, ensuring timely package distribution and high customer satisfaction. Bilingual communicator dedicated to excellence.
Overview
9
9
years of professional experience
Work History
Delivery Driver Manager
FedEx
10.2024 - Current
- Managed daily operations of delivery routes to ensure timely and efficient package distribution.
- Trained and mentored new drivers on safety protocols and best practices for delivery efficiency.
- Oversaw inventory management and vehicle maintenance schedules to minimize downtime.
- Implemented process improvements that enhanced route optimization and reduced delivery times.
- Developed training materials focused on safety compliance and operational procedures for new hires.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
- Verified validity of vehicle inspection stickers and registrations.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales Associate
Foot Locker
03.2023 - 09.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring compliance with visual merchandising standards.
- Processed sales transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction ratings.
- Participated in inventory management tasks, including stock replenishment and loss prevention strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Driver
UPS
01.2020 - 11.2022
- Operated delivery vehicles safely and efficiently to ensure timely package deliveries.
- Navigated routes using GPS technology to optimize delivery schedules and reduce delays.
- Maintained vehicle cleanliness and safety checks, ensuring compliance with company standards.
- Assisted in loading and unloading packages, adhering to weight distribution guidelines for safe transport.
- Provided exceptional customer service during deliveries, addressing inquiries and resolving issues promptly.
- Communicated effectively with dispatchers regarding route changes and delivery updates.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
Barista Manager
Pret A Manger
02.2017 - 10.2019
- Supervised daily operations, ensuring high-quality beverage preparation and exceptional customer service.
- Trained and mentored new baristas, fostering team development and improving service efficiency.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed training programs focused on product knowledge and operational standards for staff.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Conducted regular equipment maintenance checks to uphold safety standards and operational readiness.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
High School Diploma - Business
Stevenson Highschool
The Bronx, NY06.2012
Skills
- Positive attitude
- Teamwork and collaboration
- Constructive criticism
- Problem-solving
- Time management
- Safe driving
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Clear communication
- Adaptability and flexibility
- Bilingual
Timeline
Delivery Driver Manager
FedEx
10.2024 - Current
Sales Associate
Foot Locker
03.2023 - 09.2024
Driver
UPS
01.2020 - 11.2022
Barista Manager
Pret A Manger
02.2017 - 10.2019
High School Diploma - Business
Stevenson Highschool