Carlos Santovenia
Lehigh Acres,FL
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
22
22
years of professional experience
Work History
Superintendent
NatureCare
Fort Myers, FL
05.2024 - Current
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Negotiated contracts with clients, outlining project scope, timeline expectations, and budget considerations effectively.
- Increased property value for clients through expert landscape design and maintenance services.
- Improved client satisfaction by providing exceptional customer service and addressing specific landscaping needs.
- Streamlined workflow processes for better team productivity and project outcomes.
- Conducted regular inspections of completed projects, identifying any necessary adjustments or improvements for optimal results.
- Supervised a team of landscapers, ensuring efficient work completion and adherence to safety protocols.
- Provided ongoing training to staff members on landscaping techniques, enhancing overall team skills and expertise.
Owner
Growing Green Lawn Care
10.2017 - 01.2023
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Landscape Foreman
Ashkal Landscapes
Fort Myers, FL
01.2016 - 10.2017
- Installed and maintained landscapes at homes, offices, and parks.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
Landscape Crew Leader
Multi Skill Lawn Care
Fort Myers, FL
02.2015 - 01.2016
- Mentored junior team members, fostering a positive work environment and promoting professional growth.
- Implemented best practices in horticulture, plant selection, and soil management to optimize landscape health and longevity.
- Communicated effectively with clients, addressing their needs and concerns while managing expectations.
- Conducted regular site inspections, maintaining high standards of safety, quality, and aesthetics.
- Contributed to increased company revenue through upselling additional services when appropriate.
- Coordinated with sales team to develop accurate proposals and cost estimates for new projects.
Laborer
Utility Lines Construction Services
Fort Myers, FL
01.2007 - 08.2014
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
Laborer
MasTec
01.2005 - 02.2007
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Reported safety violations to supervisor to reduce risks and accidents.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Monitored team member work and assisted with accomplishing objectives.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Participated in company training sessions to improve skills and boost process knowledge.
- Installed bracing, padding or strapping to prevent shifting or damage to items being transported.
Customer Service Representative
Hollywood Video
01.2003 - 12.2004
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Assessed customer needs and upsold products and services to maximize sales.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Made outbound calls to obtain account information.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06.2003
Skills
- Marketing tactics
- Labor relations
- KPI management
- Strategic project planning
- Sales leadership
- Recruiting and hiring
- Customer relations
- Cost reduction
- Merchandising
- Small business operations
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Superintendent
NatureCare
05.2024 - Current
Owner
Growing Green Lawn Care
10.2017 - 01.2023
Landscape Foreman
Ashkal Landscapes
01.2016 - 10.2017
Landscape Crew Leader
Multi Skill Lawn Care
02.2015 - 01.2016
Laborer
Utility Lines Construction Services
01.2007 - 08.2014
Laborer
MasTec
01.2005 - 02.2007
Customer Service Representative
Hollywood Video
01.2003 - 12.2004
High School Diploma -
South Dade Senior High School