Brayan Lacayo
Miami,FL
Summary
I am currently a part-time undergraduate student studying in the field of software engineering, while simultaneously fulfilling the responsibilities of a full-time First Assistant Manager. My professional background is characterized by extensive experience and a proven record of progression within my field. I have cultivated a profound expertise in sales, personnel management, accounting, and inventory oversight. My unwavering commitment to continuous development within my organization underscores my passion for my work and my dedication to excellence. I am immensely appreciative of the opportunities and mentorship I have received, which have been instrumental in shaping my career trajectory. I am convinced that my perseverance and leadership skills have been critical to my achievements. I remain grateful for each opportunity presented to me and approach every challenge with a steadfast resolve to excel and thrive.
Overview
8
8
years of professional experience
Work History
1st Assistant Manager
SKECHERS Factory Outlet
Miami, FL
12.2023 - Current
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Champion the brand.
- Deliver an amazing customer experience through product and visual marketing excellence as well as outstanding customer service.
- Assists with developing store employees, coaching and mentoring store teams on product knowledge, setting customer service expectations, and demonstrating visual presentation standards.
- Support new hire onboarding.
- Assists with managing store scheduling needs, ensuring proper coverage for peak times.
- Act as a product expert and serve as a brand ambassador for all things Skechers.
- Ensure strong operational processes and routines that drive profitability and results.
- Act as the expert on all store systems and processes including opening and closing of the POS.
- May be responsible for the opening and closing of the store as needed.
- Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
- Comfortable communicating expectations with store employees, sets clear expectations for the team.
- Flexible and motivated to provide excellent customer service.
- Creates excitement and shows passion for Skechers products and the brand.
- Retail, restaurant, or hospitality experience is preferred but not required.
2nd Assistant Manager
SKECHERS Factory Outlet
Miami
12.2022 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Review sales and gross profit report to assess company efficiency
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Help with planning schedules and delegating assignments to meet coverage and service demands
- Mentor team members to enhance professional development and accountability in the workplace
- Help develop strategies to increase sales and drive profits
- Increase employee performance and job satisfaction to strengthen retention and engagement
- Open and close our location and monitor shift changes to uphold successful operations strategies and maximize business success
- Evaluate employee performance and convey constructive feedback to improve skills.
Floor Lead
SKECHERS Factory Outlet
Miami
12.2021 - 12.2022
- Delegated tasks to employees to enhance productivity and workflow
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism
- Maintained clean and organized store environment to cultivate pleasant shopping experiences
- Assisted supervisor with feedback for employee performance evaluations
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion
- Defined and enforced store procedures in compliance with company policies and procedures
- Monitored sales floor and provided customer service to foster retention and loyalty
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
SKECHERS Factory Outlet
07.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sandwich Artist
SUBWAY Restaurants
Miami
08.2020 - 07.2021
- Kept workplace clean and organized in line with restaurant policies
- Greeted guests, promoted specials, and took orders
- Prepared and presented food in compliance with health and safety guidelines
- Trained team members to prepare sandwiches and other items according to instructions
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction
- Prepared and served hot and cold sandwiches based on customer preferences
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Assisted customers in choosing menu items by providing food complementing information
- Executed sandwich artistry duties with very low occurrence of errors
- Shared information with customers about menu items, preparation methods, and ingredients
- Restocked and rotated stock in display case to mitigate stock loss
- Monitored inventory and requisitioned low-stock items
- Kept kitchen, counter and dining areas cleaned and sanitized
- Accurately operated cash register to process customer payments.
Team Member, Head Cook
Charlies Cheesesteaks
Cutler Bay
10.2018 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Operated register to process payments and collect cash payment for order totals
- Assisted with inventory counts and stocking of merchandise
- Inspected freezer and refrigerator daily to check and maintain proper temperatures
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Developed recipes, portion specifications, and standard preparation procedures for all dishes
- Cooked memorable dishes that brought new customers into establishment.
Ride Operator, Park Staff Member
Pintos Farm
Homestead
10.2016 - 10.2018
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Monitored passengers and ride operations and enforced safety regulations
- Operated rides and attractions according to written guidelines to reduce injuries
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Conducted daily inspections of amusement park rides to verify functionality and safety.
Education
Bachelors In Software Engineering - Software Engineering
Miami Dade College
Miami, FLHigh School Diploma -
Miami Killian Senior High School
Miami, FL08.2020
Skills
- Strategic Planning
- Leadership Skills
- Management Skills
- Great Communication Skills
- Customer Service Specialist
- Problem Solver
- Coaching Skills
- Marketing Tactics
- Hiring and Training
- Statistical Data Gathering
- Plan Projects
- Customer Service and Satisfaction
- Administration and Reporting
- Promotional Planning
- Product and Service Knowledge
- Customer Service and Satisfaction
Statistical Data Gathering - Administration and Reporting
- Management Skills
- Intelligence analysis
- Marketing Tactics
- Plan Projects
- Strategic Planning
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
1st Assistant Manager
SKECHERS Factory Outlet
12.2023 - Current
2nd Assistant Manager
SKECHERS Factory Outlet
12.2022 - Current
Floor Lead
SKECHERS Factory Outlet
12.2021 - 12.2022
Sales Associate
SKECHERS Factory Outlet
07.2021 - 12.2021
Sandwich Artist
SUBWAY Restaurants
08.2020 - 07.2021
Team Member, Head Cook
Charlies Cheesesteaks
10.2018 - 08.2020
Ride Operator, Park Staff Member
Pintos Farm
10.2016 - 10.2018
High School Diploma -
Miami Killian Senior High School
Bachelors In Software Engineering - Software Engineering
Miami Dade College