Cora Hernandez
Beulah,MO
Summary
Dynamic and results-driven professional with a proven track record at Menards, enhancing operational efficiency and driving sales through strategic merchandising and effective team leadership. Skilled in staff training and customer relations, I excel in fostering collaboration and achieving goals, while implementing innovative solutions that elevate performance and customer satisfaction. I have an eye for detail and making strategic decisions.
Overview
3
3
years of professional experience
Work History
1st Assistant Manager
Menards
Rolla, MO
02.2024 - Current
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Streamlined operational processes, reducing errors and improving overall efficiency.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
2nd Assistant Manager
Menards
Rolla, MO
02.2023 - 02.2024
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Generated repeat business through exceptional customer service.
Planogram Team Member
Menards
Rolla, MO
07.2022 - 02.2023
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Contributed to a positive workplace culture by fostering open communication, offering constructive feedback, and celebrating team successes.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Enhanced store safety by promptly addressing potential hazards such as unsecured merchandise or overcrowded displays.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Assisted in training new team members on planogram procedures, fostering a cohesive and efficient work environment.
- Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
Assistant Line Lead
Quaker Window Products Co.
Freeburg, MO
11.2021 - 07.2022
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
Education
Core -
Eisenhower High School
Blue Island, ILMrt-110
Moraine Valley Community College
Palos Hills, IL12.2019
Skills
- Operational efficiency
- Staff training and development
- Goal setting and achievement
- Sales strategies
- Employee scheduling
- Inventory coordination
- Team building expertise
- Decision-making capacity
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Customer relations
- Employee supervision
- Conflict resolution
- Workload management
- Task delegation
- Strategic planning
- Policy enforcement
- Customer rapport
- Project management
- Negotiation
- Reporting and documenting
- Positive attitude
- Teamwork and collaboration
- Attention to detail
Additional Information
I moved to the state of Missouri in 2017 to begin an off-grid hobby farm. In 2019 I scored well and achieved an HSE in Rolla, MO.
Timeline
1st Assistant Manager
Menards
02.2024 - Current
2nd Assistant Manager
Menards
02.2023 - 02.2024
Planogram Team Member
Menards
07.2022 - 02.2023
Assistant Line Lead
Quaker Window Products Co.
11.2021 - 07.2022
Core -
Eisenhower High School
Mrt-110
Moraine Valley Community College