Samantha Carrick
Reed City,MI
Summary
Dedicated service industry professional with years in upper management. Experienced in sales, personnel management, accounting and inventory management. Skilled in problem-solving, money handling, and ensuring compliance with safety standards while being proficient in customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
1st Assistant Manager
Culvers
06.2018 - Current
- Trained and mentored team members on customer service excellence and operational procedures.
- Developed strategies for improving efficiency and productivity in store operation.
- Created weekly employee schedule for roughly 60 team members.
- Monitored cash intake and deposit records throughout the week
- Completed weekly inventory counts and orders to maintain appropriate product levels and low waste.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Resolved customer service issues to maximize positive customer experience.
Bowling Attendant
Big Rapids Bowling Center
12.2012 - 04.2020
- Managed lane use and equipment, ensuring optimal functionality and guest satisfaction.
- Maintained cleanliness of bowling area, including 12 lanes, shoes, and seating for hygiene standards.
- Handled cash transactions while maintaining strong attention to detail during peak periods of operation.
- Served multiple tables efficiently, demonstrating strong multitasking and organizational skills during peak hours.
- Worked with POS system to place orders
Education
No Degree - Accounting And Business
DeVry University
Chicago, ILHigh School Diploma -
Newaygo High School
Newaygo, MI05-2009
Skills
- Microsoft Office experience
- Operational efficiency
- Staff training and development
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Money handling
- Workplace safety compliance
- Employee scheduling
- Adaptability and flexibility
Certification
- Certified Manager Certification
- ServeSafe
Timeline
1st Assistant Manager
Culvers
06.2018 - Current
Bowling Attendant
Big Rapids Bowling Center
12.2012 - 04.2020
No Degree - Accounting And Business
DeVry University
High School Diploma -
Newaygo High School