Naturel Steinmetz
WALDORF,MD
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Coldstone Creamy
WALDORF
07.2020 - Current
- Assisted in managing daily operations of a busy ice cream shop.
- Trained and mentored new staff on customer service standards.
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Coordinated inventory management and product ordering to ensure optimal stock levels and minimize shortages.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established and enforced policies to enhance team productivity and improve operational efficiency.
- Set and enforced policies focused on increasing team product operational
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Managed key access to store and ensured security protocols were followed.
Education
Thomas Stone
WALDORF, MDSkills
- Staff scheduling
- Staff training
- Employee supervision
- Team Leadership
- Employee Motivation
- Customer Service
- Customer satisfaction
- Customer relations
- Sales growth
- Sales strategy
- Sales Premonition
- Closing oversight
- Conflict resolution
- Decision Making
- Workload management
- Time management
- Strategic planning
- Department oversight
- Recruitment and Hiring
- Coaching and mentoring
- Policy enforcement
- Workplace safety compliance
- Cost reduction
- Succession planning
- Multitasker
- Communicative Skills
- Originality and creativity
- Marketing tactics
- Consulting
- Strategic thinking
- Goal Setting
- Problem Solver
- Sales growth
- Marketing tactics
- Consulting
References
References available upon request.
Timeline
Assistant Manager
Coldstone Creamy
07.2020 - Current
Thomas Stone