Carlos Serrano

•Monitor delivery drivers while on the road.

•keep track of how many packages are on the road.

•work with Flex delivery drivers

•submit on road, cosmos, commercial delivery reports

•fill out and submit safety audits

•Debrief drivers as they come back to station

•make sure all packages brought back at the end of shift gets reprocessed and delivered the next day

•TDR certified for unloading trailers

•Organize and reset station for the warehouse associates

•Make sure all Driver Associates order and wear their safety shoes provided by Amazon

• Conducted new hire training on multiple routes with preferred work methods and safety.
• Identified driver training needs to make recommendations to manager.
• Taught drivers how to drive, shift and back up trucks.
• Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
• Tracked daily driver logs to comply with regulatory standards.
• Maintained regulatory compliance documentation to promote safety and compliance culture.
• Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
• Developed and implemented training materials and course updates.
• Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
• Supervised and monitored students' use of tools and equipment.
• Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
• Met training needs with well-organized, factual programs based on contemporary requirements.
• Maintained laboratory with equipment, tools and supplies to meet course needs.
• DOT certified and CDV cerified.
• Can train on the Cargo vans, Step vans and Box trucks
• Responsible for making sure all Driver Associates order and wear their safety shoes provided by Amazon
  

• Worked varied hours to meet seasonal and business needs.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Utilized customer feedback to improve product offerings.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Complete required set up for safe and clean service
• Pick up and unload large amounts of seafood products such as whole fish and shellfish
• Fillet whole fish for retail sale
• Cook prepared foods such as Mussels Marinara, shrimp for cocktail, poached salmon, and shrimp and crabmeat stuffing
• Deal with customers with excellent service
  
• Complete assigned tasks with no supervision -Follow all established guidelines and procedures
• Followed all safety regulations and trained regularly to maintain a safe and clean environment
  

• Completed safe and clean set up deli area
• Maintained great working relationships with coworkers and management
• Managed daily tasks consistently and with little supervision
• Followed all safety regulations to ensure a safe and clean environment
  

• Answered approximately 75-100 telephone calls for Time Warner Cable customers looking to purchase cable services or cancel services
• Professional Summary
• Skills
• Experience -Approximately retained over 65% of customers looking to cancel services -Kept a great relationship with coworkers and management -Delivered courteous and professional service to each and every customer

• Maintained computerized and manual records of purchased items, deliveries, costs, product performance, and inventories
• Purchased highest quality merchandise at lowest possible price to boost bo om line
• Analyzed financial reports, price proposals, and other data to determine reasonable prices
• Compared prices to determine best bid among potential vendors
• Maintained, prepared, and reviewed price lists and purchasing files and reports.
• Intense Physical training
• 1 tour in Afghanistan for 7 months
• Training deployments to Guam, Australia, Thailand, the Phillipines, and South Korea