Carlos Solorzano
Hammonton,NJ
Summary
Professional in automotive service industry with proven expertise in managing customer interactions and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Honda Of Turnersville
06.2024 - Current
- Greet customers and assess their service needs professionally.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Prepare detailed work orders and invoices for customers.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Audi Turnersville
03.2019 - 06.2024
- Greet customers and assess their service needs professionally.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Prepare detailed work orders and invoices for customers.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Service estimates
- Excellent communication
- Handling customer complaints
- Price quoting
- Documentation and reporting
- Mechanical aptitude
- Calm and professional under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Kayaking
- Auto Repair/Restoration
- Photography
Timeline
Service Advisor
Honda Of Turnersville
06.2024 - Current
Service Advisor
Audi Turnersville
03.2019 - 06.2024
High School Diploma -
Winslow Township High School
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