Carlos Spriggs
Havre De Grace,MD
Summary
Seeking permanent employment in I.T, Senior Analyst roles consisting of systems hardware and services, with benefits and future advancement.
Detail-oriented IT Specialist with expertise in managing network systems and data security. Proven success in troubleshooting technical issues, leading to improved system efficiency and reduced downtime. Recognized for enhancing client satisfaction through successful project leadership and strategic operational improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead IT Specialist
Verizon
Annapolis Junction, MD
10.2014 - 12.2024
- Responsible for all Managing and resolving ticket systems
- Network management
- Exercising Customer Service
- Keeping up with the latest on products and services
- Handle Escalations that have reach executive level
- Main point of contact for applications used or training
- Fixing or replacing pc and laptop software as well as hardware
LEAD TECHNICAL CONSULTANT
Microcenter
Pikesville, MD
02.2007 - 10.2012
- Responsible for all Customer Pc setup or rebuild
- Fixing and Repairing laptops and PC
- Network setup and Management
- Exercising Customer Service (escalations and other)
- Managed IT ticketing system
Education
Bachelor of Computer Science -
ITT-Technical Institution
Owings Mills, Maryland01.2011
High School Diploma -
Broad Run High School
Ashburn, Virginia01.2000
High School Diploma -
Charles S. Monroe Technical School
Leesburg, Virginia01.2000
Skills
- Microsoft Office Proficiency
- Google Suite
- Designing and personalizing screen savers
- Skilled in Computer Design Tools
- Computer Assembly Expertise
- Hardware Configuration Expertise
- Skilled in Restoration
- Upgrades
- Installation
- Network Protection Skills
- Mac OS Proficiency
- iOS Development
- Android Development
- Linux Environment Configuration
- System Administration
- Multi-Factor Authentication Implementation
- Microsoft Operating Systems
- Troubleshooting
- Configuration Management
- ServiceNow Ticket Management
- Analytical skills
- Problem-solving skills
- Remedy Service Management System
- Active Directory
- Windows Server 2012 R2 Management
- Agile Development Practices
- Jira Requirements Documentation
- Mac OS Registered Developer
- Apple iOS Development
- IT troubleshooting
- Content management systems
- IT consulting
- Application installations
- Application support
- Quality assurance
Certification
- Computer Certified Support Technician
- Microsoft Certified Professional + Internet
- Microsoft Certified Solutions
- Introduction to Cyber security
- Google Cloud Operations
- Microsoft Azure AI
- ChatGPT for Cyber security
- Agile and jura story fundaments
References
References available upon request.
Timeline
Lead IT Specialist
Verizon
10.2014 - 12.2024
LEAD TECHNICAL CONSULTANT
Microcenter
02.2007 - 10.2012
Bachelor of Computer Science -
ITT-Technical Institution
High School Diploma -
Broad Run High School
High School Diploma -
Charles S. Monroe Technical School
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