Carlos Tejeda
Dorchester,Massachusetts
Summary
Proven track record of enhancing team efficiency and customer satisfaction at USPS through exceptional reliability and communication skills. Expert in load planning and handheld scanner operation, I consistently delivered under tight deadlines, ensuring seamless service. Negotiated with vendors at The Sports Authority, improving inventory management and reducing costs.
Overview
18
18
years of professional experience
Work History
City Mail Carrier
USPS
West Roxbury, MA
01.2023 - 02.2024
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Interpreter Volunteer
Boston Health For The Homeless
Boston, MA
01.2022 - 12.2022
- Collaborated with other volunteers to organize language learning programs for local communities, expanding their global knowledge and skills.
- Facilitated positive parent-teacher conferences by providing real-time interpretations, fostering stronger relationships with non-English speaking families.
- Enabled smooth business transactions between international partners through proficient translation of documents and verbal communications.
- Assisted medical professionals in understanding patient needs through precise interpretation during appointments and procedures.
- Enhanced communication by providing accurate interpretation services between non-English speaking individuals and English speakers.
- Contributed to a welcoming environment for newly arrived immigrants by facilitating language assistance during orientation sessions.
Utility Van Driver
Colman Electric
Cambridge, MA
10.2016 - 08.2021
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
Softlines Manager
The Sports Authority
West Nyack, NY
03.2006 - 06.2016
- Managed store-wide promotions and markdowns, ensuring accurate pricing adjustments while minimizing revenue loss.
- Developed strong relationships with vendors, negotiating favorable terms and conditions for optimal inventory levels and timely deliveries.
- Collaborated with other department managers to establish cross-functional initiatives that improved overall store performance.
- Handled escalated customer complaints with diplomacy, ensuring swift resolution and maintaining high levels of customer satisfaction.
Education
Certificate - Medical Interpreter
Language Connections
Online05.2024
12 Credits - Psychology
University of Phoenix
Tempe, AZ09.2009
Certificate - Cable Tech
Mid Manhattan Adult Learning Center
New York, NY06.2006
Skills
- Reliability and punctuality
- Load Planning
- Adherence to Deadlines
- Handheld scanner operation
- Confidentiality Awareness
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Excellent Communication
Timeline
City Mail Carrier
USPS
01.2023 - 02.2024
Interpreter Volunteer
Boston Health For The Homeless
01.2022 - 12.2022
Utility Van Driver
Colman Electric
10.2016 - 08.2021
Softlines Manager
The Sports Authority
03.2006 - 06.2016
Certificate - Medical Interpreter
Language Connections
12 Credits - Psychology
University of Phoenix
Certificate - Cable Tech
Mid Manhattan Adult Learning Center