Carlos Torres
Kissimmee,USA
Summary
Dedicated Lifeguard and Supervisor with 3 years of experience protecting swimmers of all ages. Educates on water safety and hazards to proactively foster safe environments. Monitors pool areas and equipment to resolve issues, reduce risk and meet management expectations. Trained in observing water spots to verify safety of swimmers. Knowledgeable about lifeguard operations, safety guidelines and CPR and first aid.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aquatic Supervisor
IAM
Orlando, FL
10.2024 - Current
- Managed budgets for aquatic operations, optimizing resource allocation for maximum impact on facility performance.
- Streamlined staff scheduling process for better efficiency in managing lifeguard shifts and rotations.
- Created a welcoming atmosphere at the facility by addressing customer concerns promptly and professionally.
- Fostered a culture of continuous improvement among employees by encouraging ongoing education in aquatics and related fields.
- Evaluated employee performance regularly, providing constructive feedback to support professional growth opportunities within the team.
- Boosted team morale with effective communication, strong leadership, and fostering a positive work environment.
- Improved pool safety by conducting regular maintenance checks and implementing necessary repairs.
- Developed staff training programs to enhance lifeguard skills and ensure consistent delivery of outstanding service.
Lifeguard Relief Supervisor
IAM
Orlando, FL
05.2024 - 10.2024
- Monitored and evaluated employee performance, providing feedback and guidance as necessary.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and procedures.
- Conducted regular training sessions on policies, procedures, and job functions.
- Enforced adherence to company policies, rules, and regulations.
- Inspected equipment regularly to identify potential safety hazards.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Enforced all safety regulations and posted rules for patrons.
- Maintained accurate records of incident reports and patron counts.
Certified Trainer
Olive Garden
Kissimmee, USA
03.2023 - 07.2024
- Communicated professionally with customers, colleagues and supervisors
- Listened to guest needs and responded promptly for personalized service
- Trained new servers in company policies, guest service standards and best practices
- Followed safety, sanitization and food handling guidelines
- Demonstrated hospitality and customer service while greeting tables
- Took accurate notes detailing customer orders
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
- Trained new server hires on proper protocols and procedures followed at establishment
Lifeguard
Island H20
Kissimmee, USA
03.2020 - 07.2022
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Conducted demonstrations and group activities in order to enhance learning experience.
Lifeguard
Aquatica
Orlando, USA
03.2021 - 06.2021
- Remained calm during emergency situations and followed safety procedures
- Supervised swimming areas and monitored swimmer safety
- Scanned pool areas to identify and anticipate potential risk
- Carried out major clean ups at end of day
- Practiced preventative lifeguarding to help keep incident rate low
- Delivered basic first aid and respiratory support to injured swimmers
- Participated in simulated training using life-like dummies to improve first aid skills
- Participated in water rescue drills with other lifeguards to remain in top form
Education
GED -
GED.com
Kissimmee08-2024
Skills
- Policy Enforcement
- Staff Monitoring
- Decision Making
- Team Collaboration
- AED Operation
- Airway Management
- Reliability
- Continuous Improvement
- Menu Memorization
- First Aid
- Restaurant Operation
- Water monitoring
- Policy Management
- Group and individual instruction
- Public Safety
- Multitasking capabilities
- Conflict resolution
- Emergency Response
- Patron Support
- CPR Certified
- General Maintenance
- Complex Problem-Solving
- Pool policies enforcement
Certification
- 2024 SGE Lifeguard Instructor Pre-course
- 2024 SGE ELITE Supervisor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Aquatic Supervisor
IAM
10.2024 - Current
Lifeguard Relief Supervisor
IAM
05.2024 - 10.2024
Certified Trainer
Olive Garden
03.2023 - 07.2024
Lifeguard
Aquatica
03.2021 - 06.2021
Lifeguard
Island H20
03.2020 - 07.2022
GED -
GED.com