Carlos Tovar

• Reviewed financial and operational reports on regular basis to make effective decisions.
• Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
• Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
• Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
• Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
• Led, supervised and provided strategic direction for workforce of 65 employees.
• Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
• Slashed overtime expenses by restructuring staff and management team schedules.
• Oversaw day-to-day production activities in accordance with business objectives.

• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

During my Tenure with Thorpe International, we served primarily the United States Federal Government, due to the inter-agency nature of the job, I found myself deeply involved with the following agencies:

- Department of Defense (U.S. Army)

- Department of Commerce

- Department of Labor (OSHA)

- USAID

• Acted as the Project Manager for the U.S. Army Center of Military History, Ft McNair, DC, Field Programs Division
• Improved project efficiency by implementing streamlined processes and optimizing resource allocation for their Digitization Effort.
• Managed cross-functional teams to deliver projects on time, within scope, and under budget.
• Provides analysis and recommendations for hardware and software upgrades and negotiates with vendors.
• Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
• Provides management of network and helpdesk operations to ensure network availability.
• Providing on-going support to the design and implementation of state-of-the-art networks in multi-protocol environments.
• Provides contingency planning for data backup and disaster recovery procedures.
• Met project deadlines without sacrificing build quality or workplace safety.

• Responsible for professional oversight of over 100 salespeople in 10 states.
• Responsible for the sales forecasting and budget preparations, as well as promotional activities throughout the East Coast.
• Liaison between the Hispanic Community, Diplomatic Corps and the Company.
• Established strong partnerships with distributors and retailers to secure optimal brand positioning and exposure.
• Spearheaded the development of regional marketing campaigns that effectively increased brand awareness and lead generation efforts.
• Led successful product launches in multiple territories, contributing significantly to overall company growth.