Carlos Utrera
Lake Worth,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
Account Manager
Daltile Stone Center
West Palm Beach, FL
10.2021 - 02.2023
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Identified key entry points to enhance market penetration and maximize returns
- Negotiated prices, terms of sales and service agreements
- Built relationships with customers and community to promote long term business growth
Sales Account Manager
Cosentino, USA
Fort Lauderdale, FL
06.2016 - 09.2021
- Addressed customer questions and concerns regarding products, prices and availability.
- Formulated trusted relationships with key accounts. Delivered exceptional account service to strengthen customer loyalty.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Recommended products to customers based on needs and interests, resulting increased sales revenue.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Worked closely with company executives to identify new business partnerships.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Sales Account Manager
Keys Granite
Boynton Beach, FL
06.2014 - 06.2016
- Delivered exceptional account service to strengthen customer loyalty. Formulated trusted relationships with key accounts.
- Addressed customer questions and concerns regarding products, prices and availability.
- Answered customers' questions about product prices, availability, uses and credit terms. Supervised 3 account managers.
- Evaluated costs against expected market price points and set structures to achieve profit targets
Sales Representative
MS International, Inc, MSI
Deerfield Beach, FL
02.2011 - 05.2014
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products. Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue. Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth. Reorganized routes and schedules in territory to maximize efficiency.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
General Manager
CMI
Delray Beach, FL
02.2000 - 02.2011
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Assisted in recruiting, hiring and training of team members.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Business Management
Palm Beach Community College
Boca Raton, FLHigh School Diploma -
Boca Raton Community High School
Boca Raton, FL05.1997
Skills
- Account management
- Customer relationships
- Sales development
- Customer Service
- Goal-oriented
- Skilled multi-tasker
- Knowledge of MRP Systems
- Exceptional customer service skills
- Client / Vendor relations
- Business Negotiation
Timeline
Account Manager
Daltile Stone Center
10.2021 - 02.2023
Sales Account Manager
Cosentino, USA
06.2016 - 09.2021
Sales Account Manager
Keys Granite
06.2014 - 06.2016
Sales Representative
MS International, Inc, MSI
02.2011 - 05.2014
General Manager
CMI
02.2000 - 02.2011
Business Management
Palm Beach Community College
High School Diploma -
Boca Raton Community High School