Summary
Work History
Overview
Education
Timeline
Generic

Carlos Valentin

Clifton ,Nj

Summary

Experienced with coordinating baggage handling processes and supervising staff to optimize efficiency. Utilizes effective communication and organizational skills to ensure smooth operations. Track record of enhancing team performance and maintaining compliance with safety regulations.

Work History

Supervisor Baggage Passenger Service

Guardian Professional Services
04.2025 - Current
  • Assisted in managing baggage handling processes to ensure timely delivery.
  • Monitored compliance with safety regulations during baggage operations.
  • Collaborated with team members to resolve baggage-related issues efficiently.
  • Supported training programs for new staff on baggage handling procedures.

Costumer Services

Delta Air Lines, Inc
08.2021 - 04.2025
  • Experience as a Ticket Agent, Gate Agent, Jetbrigde agent, Lead Ramp Agent , Ramp agent.
  • Provided customized customer services, tracking customer experience management fulfillment.
  • Played key role in implementation of new distribution programs, improving customer services and satisfaction.
  • Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
  • Delivered excellent customer services, promptly addressing concerns and questions.

Safety Coordinator

Swissport
07.2018 - 08.2021
  • Developed and implemented safety training programs for employees, enhancing compliance and awareness.
  • Conducted regular safety audits, identifying hazards and recommending corrective actions to improve workplace safety.
  • Collaborated with management to create and enforce safety policies, ensuring adherence to regulatory standards.
  • Monitored incident reports, analyzing trends to propose preventive measures and reduce workplace accidents.

Server

Upper west Restaurant corp
04.2014 - 03.2020
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed multiple tables efficiently during peak hours to ensure timely service.
  • Trained new staff on menu offerings and proper service techniques to uphold standards.
  • Collaborated with kitchen staff to streamline order preparation and delivery processes.

Overview

12
12
years of professional experience

Education

GED -

Hostos Community College
Bronx, NY
07.2014

Timeline

Supervisor Baggage Passenger Service

Guardian Professional Services
04.2025 - Current

Costumer Services

Delta Air Lines, Inc
08.2021 - 04.2025

Safety Coordinator

Swissport
07.2018 - 08.2021

Server

Upper west Restaurant corp
04.2014 - 03.2020

GED -

Hostos Community College

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Carlos Valentin