Carlos Valentin
Queens,NY
Summary
Experienced with coordinating baggage handling processes and supervising staff to optimize efficiency. Utilizes effective communication and organizational skills to ensure smooth operations. Track record of enhancing team performance and maintaining compliance with safety regulations.
Overview
9
9
years of professional experience
Work History
Baggage Supervisor
Guardian Professional Services
04.2025 - Current
- Assisted in managing baggage handling processes to ensure timely delivery.
- Monitored compliance with safety regulations during baggage operations.
- Collaborated with team members to resolve baggage-related issues efficiently.
- Supported training programs for new staff on baggage handling procedures.
Costumer Services
Delta Air Lines, Inc
08.2021 - 04.2025
- Experience as a Ticket Agent, Gate Agent, Jetbrigde agent, Lead Ramp Agent , Ramp agent.
- Provided customized customer services, tracking customer experience management fulfillment.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Facilitated smooth migrations of customer services between platforms, minimizing impacts on end-users'' experiences.
- Delivered excellent customer services, promptly addressing concerns and questions.
Safety Coordinator
Swissport
07.2018 - 08.2021
- Developed and implemented safety training programs for employees, enhancing compliance and awareness.
- Conducted regular safety audits, identifying hazards and recommending corrective actions to improve workplace safety.
- Collaborated with management to create and enforce safety policies, ensuring adherence to regulatory standards.
- Monitored incident reports, analyzing trends to propose preventive measures and reduce workplace accidents.
Driver
G2 Secure Staff
04.2016 - 11.2018
- Operated and maintained commercial vehicles in compliance with safety regulations.
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Conducted routine vehicle inspections, addressing maintenance issues proactively.
- Collaborated with dispatch team to optimize delivery schedules and reduce delays.
Education
GED -
Hostos Community College
Bronx, NY07.2014
Timeline
Baggage Supervisor
Guardian Professional Services
04.2025 - Current
Costumer Services
Delta Air Lines, Inc
08.2021 - 04.2025
Safety Coordinator
Swissport
07.2018 - 08.2021
Driver
G2 Secure Staff
04.2016 - 11.2018
GED -
Hostos Community College
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