Carlos Vela
Crown Point,IN
Summary
Results-driven Shop Manager with a strong focus on customer service, team leadership, and budget control. Successfully implemented process improvements that enhanced productivity and reduced operational costs. Prior to taking the roll as a shop manager, I worked on gas engines and moved my way to diesel engines. I slowly worked my was from entry level to an A tech, Lead tech until becoming a shop manager.
Overview
18
18
years of professional experience
Work History
Shop Manager
Reyes Holdings
Rosemont, IL
05.2017 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices in inventory management and customer service.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Managed inventory levels, coordinating timely replenishment to meet customer demand.
- Conducted performance evaluations, providing feedback to enhance team effectiveness and engagement.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Managed budgeting and financial planning, maintaining healthy cash flow.
Automotive Technician
Continental Toyota
Hodgkin's Il
03.2008 - 05.2017
- Diagnosed and repaired various vehicle systems, ensuring optimal performance and safety.
- Conducted routine maintenance services, including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools to identify issues and recommend appropriate solutions for repairs.
- Collaborated with service advisors to provide accurate estimates and timelines for repairs.
- Mentored junior technicians in best practices for vehicle diagnostics and repair techniques.
- Maintained up-to-date knowledge of automotive technology advancements and industry trends for continuous improvement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
J. Sterling Morton East High School
CiceroCertificate of Technical Studies -
Lincoln Technical Institute
Maywood, IL03-2007
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Customer engagement
- Recruitment and hiring
- Vendor engagement
- Team leadership
- Decision-making
- Training management
- Budget control
Languages
Spanish
Professional Working
Timeline
Shop Manager
Reyes Holdings
05.2017 - Current
Automotive Technician
Continental Toyota
03.2008 - 05.2017
High School Diploma -
J. Sterling Morton East High School
Certificate of Technical Studies -
Lincoln Technical Institute