Carlos Velazquez
Claremont
Summary
Dynamic sales associate with proven expertise at Macy's Department Store, excelling in customer service and upselling. Recognized for maintaining composure in high-pressure situations while ensuring cash handling accuracy. Committed to enhancing customer experiences and supporting promotional efforts, consistently contributing to store success during peak periods.
Hardworking and passionate job seeker with strong organizational skills eager to secure Sale Associate position. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sale Associate
Macys Department Store
11.2023 - 03.2024
- Helped customers locate products and checked store system for merchandise on Macy's Website
- Used in-store system to locate inventory and place special orders for customers.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges, and refunds following store policy.
- Offered Macy's Credit to new or frequent customers
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Billing Assistant
MD Laboratory
06.2022 - 08.2023
- Produced and mailed invoices, payment reminders, and financial notices.
- Updated MD Labs spreadsheets with up-to-date data.
- Contacted customers and third-party payers to pursue payments.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained accurate records of customer payments.
Education
Bachelor of Science - Construction Engineering & Management
California State Polytechnic University, Pomona
Pomona, CA06-2026
High School Diploma -
Claremont High School
Claremont, CA06-2020
Skills
- Promotional support
- Customer service
- Store opening and closing
- Positive and professional
- Upselling
- Verbal/written communication
- Cash handling accuracy
- Cash register operation
- Flexible schedule
Languages
Spanish
Native or Bilingual
Interests
- Soccer
- Outdoor Recreation
- Playing Sports
- Woodworking
- Horseback Riding
- I like working with my hands and fixing things
Timeline
Sale Associate
Macys Department Store
11.2023 - 03.2024
Billing Assistant
MD Laboratory
06.2022 - 08.2023
Bachelor of Science - Construction Engineering & Management
California State Polytechnic University, Pomona
High School Diploma -
Claremont High School
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