Carlos Velez
Crowley,TX
Summary
Results-driven Implementation Specialist known for high productivity and efficient task completion. Specialize in system integration, workflow optimization, and user training to ensure seamless software implementation processes. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and navigate complex projects with ease.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Lead Implementation Specialist
Vivint Smart Home
12.2022 - Current
- Client Strategy & Advisory: Managed high-value account assessments to architect and implement custom smart-system hardware and network integrations, enhancing client satisfaction and system performance.
- Process Consulting & Optimization: Analyzed systemic scheduling and installation inefficiencies, introducing permanent workflow fixes that reduced repeat technician visits by 25%.
- Operational Leadership: Promoted within 6 months to direct a regional field technical team based on strong performance metrics and a natural aptitude for strategic operational guidance.
- Workforce Development: Engineered comprehensive technical onboarding framework to train and mentor junior personnel, resulting in increased execution quality across team.
- Data-Driven Reporting: Consolidated field intelligence and user feedback into strategic insight reports for corporate stakeholders, influencing service optimization strategies.
Junior PM
Pixomondo
06.2020 - 12.2022
- Operational Promotion: Advanced to production operations by designing and executing workflow enhancements that streamlined office communications.
- Cross-Functional Project Management: Coordinated operational timelines and delivery criteria between technical engineering teams and creative departments.
- Version-Control Architecture: Implemented asset tracking systems that eliminated data transfer discrepancies and improved project milestone delivery speed.
- Optimized resource distribution to ensure effective project support.: Analyzed studio capacity metrics to support data-driven talent scheduling and hardware resource allocation for multi-million dollar entertainment projects.
Operations Analyst
Digital Realty
05.2018 - 05.2020
- Incident Lifecycle Management: Utilized automated enterprise ticketing systems to prioritize, track, document, and resolve client-facing performance issues under strict time constraints.
- Technical Client Advisory (Remote Hands): Provided on-site technical consultation, diagnosing hardware faults and performing physical maintenance for global enterprise clients, ensuring uninterrupted operations.
- Diagnosed hardware faults and executed physical maintenance as an on-site technical consultant for global enterprise clients.
- Incident Lifecycle Management: Managed automated ticketing systems to prioritize, track, document, and resolve client-facing performance issues promptly, maintaining service level agreements.
- Regulatory Compliance: Conducted audits of on-site procedures to ensure adherence to technical safety standards, Emergency Operating Procedures (EOPs), and global compliance requirements.
Education
Bachelor of Arts - Business Economics
University of Arizona
Tucson, AZ 10.2025 - 09.2026
Skills
- Client strategy
- Process optimization
- Performance analytics
- Operational Consulting
- Account management
- Client management
- Client Training
- Technical Software
- Risk compliance
- Team Leadership
- Infrastructure & Asset Management
- Reporting documentation
Accomplishments
- Operational Quality Control (Vivint): Engineered a structural quality-assurance loop that reduced repeat service dispatches by 25%, effectively saving thousands in unbilled truck rolls and accelerating regional ticket resolution velocity.
- Throughput Optimization (Pixomondo): Optimized multi-department scheduling and version-control handoffs to eliminate project pipeline bottlenecks, accelerating asset delivery speeds by 20% for high-priority, multi-million dollar production accounts.
- Scalable Workforce Onboarding (Digital Realty / Combined): Designed and executed a standardized technician training and onboarding framework that dramatically cut time-to-productivity for junior staff while ensuring 100% adherence to complex EOP/SOP safety protocols.
Timeline
Bachelor of Arts - Business Economics
University of Arizona
10.2025 - 09.2026
Lead Implementation Specialist
Vivint Smart Home
12.2022 - Current
Junior PM
Pixomondo
06.2020 - 12.2022
Operations Analyst
Digital Realty
05.2018 - 05.2020