Carlos Villalobos
Joliet,IL
Overview
17
17
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts Franchising
04.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Warehouse Manager
The Service Center
05.2007 - 05.2012
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Have experience on pallet jack, electrical jack, cherry picker.
- experience with rf scanner
Education
GED -
Penn Foster
Chicago, ILSkills
- Employee Performance Evaluations
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Cost Reduction
- Cost Control
- Task Delegation
- Customer Relations
- Money Handling
- Team Motivation
- Staff Supervision
- Negotiation
- Staff Management
- Retail Operations
- Sales Reporting
- Project Management Abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dunkin' Donuts Franchising
04.2017 - Current
Warehouse Manager
The Service Center
05.2007 - 05.2012
GED -
Penn Foster
Similar Profiles
Harrison SmithHarrison Smith
Shift Leader/Assistant Manager at Dunkin' Donuts FranchisingShift Leader/Assistant Manager at Dunkin' Donuts Franchising
Dyana McFarlandDyana McFarland
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Jordan HikesJordan Hikes
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Aarya PatelAarya Patel
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Temitope OgunmahTemitope Ogunmah
Direct Support Professional at Citi Health Groupm INCDirect Support Professional at Citi Health Groupm INC