Subashini Parathirajah
Piscataway,NJ
Summary
Dynamic and dedicated Sales Associate with extensive experience at Dunkin' Donuts, excelling in customer service and cash register operations. Proven ability to enhance customer satisfaction through effective communication and product knowledge, while training new staff to uphold high standards. Committed to maintaining a clean and organized environment to drive sales success.
Overview
3
3
years of professional experience
Work History
Cashier/Sales Associate
Dunkin' Donuts Franchising
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Handled cash register operations, ensuring accurate cash handling and balance at shift end.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Dunkin' Donuts
01.2023 - 05.2024
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained store presentation by organizing merchandise and replenishing stock to meet visual standards.
- Collaborated with team members to achieve sales targets and improve overall customer engagement.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed a high-volume restaurant, efficiently taking orders and ensuring customer satisfaction during peak hours.
Education
Bachelor of Arts - Accounting
University of Jaffna
Jaffna, Sri Lanka04-2009
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Fast food preparer
- Cash register operation
- Order taking
- Product knowledge
- Hospitality and accommodation
Timeline
Cashier/Sales Associate
Dunkin' Donuts Franchising
06.2024 - Current
Sales Associate
Dunkin' Donuts
01.2023 - 05.2024
Bachelor of Arts - Accounting
University of Jaffna
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