Carlos Ward
Greenwood,AR
Summary
Determined, Reliable and detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in troubleshooting, diagnosing and resolving a variety of issues. Top notch skills in oral and written communications in contract negotiations with passion for developing and maintaining business relationships and cultivating partnerships.
Overview
9
9
years of professional experience
Work History
Maintenance Aide 1
ARDOT
03.2023 - Current
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Maintain Control of landscape, road repair and other hazards right-of-way of state highway
- Safely operate industrial equipment such as Single Axle dump trucks, tractors, skid steers, snow plows and chainsaw.
- Respond to emergencies 24hrs a day 7 days a week (such as natural disasters, severe weather or traffic accidents)
- Assist in setting up a safe and controlled work zone
Field Sales Specialist
AT&T
11.2020 - 12.2022
- Performed a strategic approach to acquire new customers via cold-calling, dispatched leads, and the ability to transfer warm leads to sales
- Developed and maintained a sales funnel to consistently achieve 140% over quota
- Built and established customer relationships in order to promote overall satisfaction and continued business
- Maintained responsibility for 100's of accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Established relationship with leadership in order to assist in developing and mentoring new employees.
Assistant Store Manager
Verizon
08.2019 - 10.2020
- Coordinated with General Manager to set specif and actionable goals based on established KPIs
- Used proven customer engagement techniques to increase sales
- Provided performance feedback and coaching to employees
- Assisted in managing day to day store operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Solutions Specialist
Verizon
02.2015 - 08.2019
- Used passion for technology and resourcefulness to generate opportunities and close sales via cold calling, referrals, and in-store customers
- Maintained assigned consumer and business accounts while developing new accounts
- Established and implemented sales goals, objectives, and procedures to maintain a successful individual performance
- Conducted troubleshooting and diagnostic procedures on customer devices.
Education
High School Diploma -
Abraham Lincoln
Marysville, CANo Degree - Corrections
Yuba Community College
Marysville, CA05.2026
Skills
- Consultative Selling
- Prospecting
- Time Management
- Customer Service
- Lead Generation
- Contract Negotiation
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Aide 1
ARDOT
03.2023 - Current
Field Sales Specialist
AT&T
11.2020 - 12.2022
Assistant Store Manager
Verizon
08.2019 - 10.2020
Solutions Specialist
Verizon
02.2015 - 08.2019
High School Diploma -
Abraham Lincoln
No Degree - Corrections
Yuba Community College
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