Carlos West
Tacoma,WA
Summary
Resourceful and self-directed with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of participants. Demonstrates competence in developing, implementing and coordinating activities for individuals and groups. Experience in providing individual and group support to help customers suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills. Stimulates interest of community members with enthusiasm and compassion to set measurable participation goals within plan of care.
Overview
11
11
years of professional experience
Work History
Re-Entry Navigator
Puyallup Tribe Of Indians
12.2021 - Current
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Assessed needs of each participant and recommended appropriate services and resources.
- Maintained high level of customer confidentiality, following strict guidelines and recommendations.
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Recruited for events and trips through outreach, sign ups and maintaining appropriate signage.
- Compiled monthly activity program calender to distribute to residents and staff.
- Determined eligibility and suitability for programs by performing client intake interviews.
- Coordinated with courts and community agencies for supportive services.
Representative Payee
Puyallup Tribe Of Indians
12.2019 - 12.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Spanish Interpreter
Self Employed
06.2013 - 12.2019
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
Manager
Evergreen Vapor
01.2012 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Community And Medical Certificate - Language Interpreting
Pierce College
Puyallup, WA06.2012
Certificate of Completion - Computer Networking And Telecommunications
Computer Education Institute
San Diego, CA06.2000
Certificate of Completion - Electrical, Electronics Engineering Technologies
ITT Technical Institute
San Diego, CA06.1998
Skills
- Volunteer Coordination
- Budget Administration
- Team Development
- Instructional Strategies
- Clerical Support
- Schedule Coordination
- File and Records Management
- Program Improvements
- Community Referrals
- Educational Programs
Languages
Spanish
Native or Bilingual
Timeline
Re-Entry Navigator
Puyallup Tribe Of Indians
12.2021 - Current
Representative Payee
Puyallup Tribe Of Indians
12.2019 - 12.2021
Spanish Interpreter
Self Employed
06.2013 - 12.2019
Manager
Evergreen Vapor
01.2012 - 01.2017
Community And Medical Certificate - Language Interpreting
Pierce College
Certificate of Completion - Computer Networking And Telecommunications
Computer Education Institute
Certificate of Completion - Electrical, Electronics Engineering Technologies
ITT Technical Institute
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