Carlos Zavala

El Paso

Summary

Dynamic Tour Manager with a proven track record at Fusion Latina Experiential Marketing, excelling in team leadership and customer relations. Skilled in problem-solving and scheduling, I effectively manage operations and foster strong partnerships, ensuring seamless communication and exceptional service delivery. Committed to achieving organizational goals through strategic planning and effective multitasking.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Tour Manager

Fusion Latina Experiential Marketing

05.2022 - Current

I own a company truck and trailer.
Manage employees' timesheets, timesheet, interviews, and the hiring process.
Establish relationships with league owners and maintain ongoing communication with them. Manage my own schedule from week to week and hold myself accountable.
administrative assistant

Administrative Assistant

Amerese International

01.2017 - 05.2022

Manage the store and perform daily administrative tasks. Responsible for all areas of daily retail operations, including cash control, sales performance, and customer service.

Manger

X Nutrition Center

01.2012 - 10.2018

I was entirely responsible for the store, which required me to provide exceptional customer service and develop programs that would help consumers achieve their desired objectives.

Education

Marketing -

University of Phoenix

Phoenix, AZ

04-2019

Skills

Effective problem solving
Language proficiency
Strong leadership
Teamwork
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Excellent communication
Organizational skills
Flexibility
Active listening
Interpersonal skills

Professionalism
Conflict resolution
Problem-solving aptitude
Food and beverage knowledge
Microsoft Word
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Critical thinking
Strong problem solver
Scheduling
Verbal communication

Accomplishments

Certified Personal Fitness Trainer
Security Guard Certification
Property & Casualty License

Timeline