Carlos Magana

Coordinated and organized service visits for customers to ensure timely vehicle maintenance.

Assigned work to technicians to help return vehicles to customers promptly.

Greets customers promptly and courteously while collecting vehicle details.

Reviewed service history, inspected vehicles, and suggested maintenance.

Obtained customer signatures on repair orders and distributed copies for their records.

Monitored repair progress, updated customers on estimates or promised time changes, explained costs and timing, and obtained authorization for additional repairs.

Reviewed repair orders to verify completed work, documented added work and approvals, closed orders, explained repairs and charges, and addressed phone inquiries regarding appointments and work in process.

Explained completed work and all charges to customers.

Upheld high customer satisfaction standards through effective service delivery and resolution of customer inquiries.

Coordinated service appointments with customers to support timely vehicle servicing.

Collected customer and vehicle details before arrival whenever possible.

Recorded customer vehicle concerns accurately and clearly on the repair order.

Reviewed service history, inspected a vehicle, and recommended additional needed service.

Delivered complete and accurate written cost estimates for labor and parts to support clear customer decisions.

Set promised times and checked with dispatcher as needed.

Monitored repair progress throughout the day, communicated changes in estimates or promised times, explained costs and time requirements, and secured customer authorization for additional repairs.

Assigned work to technicians to support timely return of the vehicle to the customer.

Reviewed repair orders to confirm work completion and documented additional work and authorization.

Explained completed work and all charges to customers.

Supported high customer satisfaction standards and contributed to positive service experiences and customer loyalty.

Scheduled service appointments for customers to ensure timely vehicle maintenance.

Dispatch work to techs to manage the return of the car to the customer in a timely manner.

Greeted customers promptly and collected vehicle information to facilitate efficient service processing.

Write up the customer's vehicle problems accurately and clearly on the the repair order.

Reviewed service history and inspected vehicles to identify and recommend additional necessary services.

Provides a complete and accurate written cost estimate for labor and parts.

Obtains the customer's signature on repair order; provides the customer with a copy.

Monitored repair progress throughout the day, communicated changes in estimates or promised times to customers, explained cost and time requirements, and secured proper authorization for additional repairs.

Reviewed repair orders to ensure completion of work and noted additional work and authorization. Closed repair orders.

Explained completed work and all charges to customers.

Maintains high customer satisfaction standards.

Provided clients with a positive impression of self and organization through courteous, prompt and responsive resolution of clients' inquiries and problems.

Managed daily client service activities related to holdings and accounts, ensuring timely responses to inquiries.

Delivered accurate information by leveraging knowledge of internal systems to effectively source, interpret, and communicate details to clients.

Explained banking statements and activities to clients to improve understanding.

Unlocked passwords for clients and partners to ensure access to accounts.

Applied stops to checks and addressed complex account aggregation issues.

Analyzed client trends and common issues, providing insights to the Team Leader for improved service delivery.

Escalated more complicated issues to the appropriate Team Lead

Handled daily client service inquiries from clients, brokers, and employees regarding holdings and accounts.

Delivered courteous, timely resolutions to client inquiries, enhancing client satisfaction and reinforcing positive organizational image.

Provided up to date and accurate information by utilizing knowledge of internal systems to source interpret and communicate information to clients

Escalated complex issues to Team Lead for resolution

Analyzed client trends and common issues, informing the Team Leader to drive improvements in service delivery.

Managed daily customer service activities from shareholders, brokers, and employees regarding holdings and accounts, and ensured timely and effective responses.

Delivered courteous and prompt resolutions to customer inquiries, enhancing overall customer satisfaction and organizational reputation.

Provided up to date and accurate information by utilizing knowledge of internal systems to source interpret and communicate information to the customer

Initiated promotion of additional services to enhance customer engagement.

Escalated more complicated issues to the appropriate Team Lead

Analyzed shareholder trends and common issues, reporting findings to the team leader to inform service improvements.

Supported customer service improvements by actively participating in trials of new systems and pilots of new processes.

Achieved consistent top producer status by maintaining high save ratios, effective phone engagement, and strict schedule adherence

Retained customers by effectively addressing concerns and discouraging disconnections

Troubleshot and resolved complex billing and technical issues, addressing customer complaints to ensure satisfaction

Educate customers on their products and offer new service

Worked in a fast-paced, often high-pressure environment, with the ability to maintain composure in stressful situations while being able to manage and diffuse angry or irate customers

Maintained and coordinated interdepartmental communications

Supported other lines of business as call volume dictates. -

Worked and trained side by side with new employees

Worked as Repossession Agent for small Repossession Company

Searched, secured, and delivered property to clients in a timely manner.

Maintained professional relationships with insurance companies, Chicago Police Department, and clients while effectively calming irate debtors.

Organized and submitted documents for record management, including faxing, data entry, and skip tracing for client(s).

Welcomed patients during check-in to create a positive first impression.

Registered patients and collected insurance information and I.C.D.9 codes for accurate record-keeping

Answered a multi-line telephone system and effectively managed incoming calls to ensure prompt patient assistance

Built and maintained strong relationships with patients, physicians, management, and staff to foster a collaborative healthcare environment