Carlos Alberto Perez Ulloa
Katy,TX
Summary
Resumen Profesional Profesional altamente capacitado y versátil con amplia experiencia en gestión administrativa, relaciones con clientes, relaciones públicas y docencia. Con habilidades consolidadas en la supervisión de operaciones, incluyendo logística, planificación financiera y estrategias promocionales, manteniendo altos estándares de excelencia. Demostró habilidades de liderazgo a través de la coordinación y supervisión de equipos diversos, fomentando la colaboración y logrando los objetivos organizacionales. Competente en cultivar relaciones positivas con los clientes, ofreciendo un servicio excepcional y resolviendo desafíos con eficiencia y profesionalismo. Reconocido por un enfoque dinámico en la resolución de problemas, excelentes habilidades de comunicación y un compromiso con la mejora continua. Fluido en dos idiomas, con conocimientos basicos en un terceroy adaptable a diferentes entornos profesionales, garantizando una interacción fluida y competencia cultural.
Overview
7
7
years of professional experience
Work History
Customer Service. Recaller
Fresh Dental Care
Houston, TX
02.2025 - Current
- Handled phone calls to remind patients of their scheduled appointments, ensuring timely attendance.
- Maintained accurate and organized patient records within the office management system.
- Addressed patient inquiries regarding appointment schedules, treatments, and pre-appointment requirements with professionalism and friendliness.
- Supported the administrative team by coordinating appointment changes and new bookings to streamline office operations.
- Followed up with absent or pending patients to encourage continuity of care and treatment.
Packaging and Warehousing Specialist
AEMS USA Manufacturing
Katy, TX
09.2024 - 01.2025
- Coordinated and executed packaging processes to ensure products were prepared and labeled accurately for shipment.
- Managed inventory within the warehouse, ensuring efficient organization and adherence to safety protocols.
- Operated and maintained packaging machinery, optimizing efficiency while minimizing downtime.
- Oversaw the loading and unloading of shipments, ensuring accuracy and timely deliveries.
- Conducted regular quality checks to confirm product compliance with company standards and customer requirements.
- Maintained detailed records of inventory levels, shipping schedules, and receiving documentation.
- Collaborated with cross-functional teams to improve packaging workflows and enhance warehouse operations.
Sales Manager's Assistant
Mas Farmacias
Mexico Ciy , Estado De Mexico
03.2024 - 06.2024
- Supported the manager in daily pharmacy operations, including inventory management, customer service, and compliance with regulations.
- Coordinated and supervised the team, ensuring a productive and customer-focused work environment.
- Assisted in managing medication and product orders, maintaining optimal stock levels.
- Handloaded daily financial transactions and reports, contributing to sales analysis and improvement strategies.
- Ensured adherenced to health and safety policies as well as quality standards in customer service.
- Resolved customer inquiries and complaints professionally, fostering positive relationships and loyalty.
Director
Magic Language Academy
Ciego De Avila, Ciego De Avila
05.2021 - 02.2024
- Directed the academy's administrative operations, including logistics, financial management, and advertising strategies, to ensure efficiency and growth.
- Supervised and coordinated a team of language instructors across various programs to maintain high-quality teaching standards.
- Designed and delivered engaging language classes, tailoring content to meet diverse student needs and skill levels.
- Implemented effective processes to optimize resources and improve operational performance.
- Spearheaded promotional campaigns to increase enrollment and elevate the academy’s reputation in the community.
Director
"Diamante" Academia de Idiomas
Ciego De Avila, Ciego De Avila
07.2018 - 04.2021
- Directed the academy's administrative operations, including logistics, financial management, and advertising strategies, to ensure efficiency and growth.
- Supervised and coordinated a team of language instructors across various programs to maintain high-quality teaching standards.
- Designed and delivered engaging language classes, tailoring content to meet diverse student needs and skill levels.
- Implemented effective processes to optimize resources and improve operational performance.
- Spearheaded promotional campaigns to increase enrollment and elevate the academy’s reputation in the community.
Public Relations Specialist
Melia Jardines del Rey Hotels and Resorts
Moron, Ciego De Avila
10.2017 - 06.2018
- Acted as the primary point of contact between hotel guests and management, ensuring exceptional service delivery and fostering positive guest experiences.
- Managed guest inquiries, special requests, and complaints with professionalism and efficiency, ensuring swift resolution and guest satisfaction.
- Developed and maintained strong relationships with clients, identifying their needs and personalizing services to exceed expectations.
- Collaborated with cross-functional teams, including front desk, housekeeping, and food services, to coordinate seamless guest interactions.
- Facilitated the planning and communication for VIP visits and special events to ensure a smooth experience for both clients and the hotel.
- Conducted regular surveys and feedback sessions to monitor client satisfaction and identify areas for improvement in guest services.
- Provided entailed reports on client interactions and recommendations to hotel management, supporting continuous service excellence.
Education
Bachelor of Arts - English-as-a-Second-Language Education
Maximo Gomez Baez
Ciego De Avila. Cuba12-2023
Certificate - Public Relations
Cuban Association of Social Communicators.
Ciego De Avila Cuba11-2023
Skills
- Appointment scheduling
- Patient record management
- Inventory management
- Quality assurance
- Process optimization
- Customer relationship management
- Team coordination
- Guest relations
- Effective communication
- Time management
- Problem solving
- Financial reporting
- Attention to detail
- Conflict resolution
- Interpersonal communication
- Research
- Team management
- Computer skills
- Task prioritization
- Customer relations
- Problem resolution
- Decision-making
- Problem-solving
- Team building
- Calm under pressure
Languages
Spanish
Professional
English
Professional
Italian
Elementary
Timeline
Customer Service. Recaller
Fresh Dental Care
02.2025 - Current
Packaging and Warehousing Specialist
AEMS USA Manufacturing
09.2024 - 01.2025
Sales Manager's Assistant
Mas Farmacias
03.2024 - 06.2024
Director
Magic Language Academy
05.2021 - 02.2024
Director
"Diamante" Academia de Idiomas
07.2018 - 04.2021
Public Relations Specialist
Melia Jardines del Rey Hotels and Resorts
10.2017 - 06.2018
Bachelor of Arts - English-as-a-Second-Language Education
Maximo Gomez Baez
Certificate - Public Relations
Cuban Association of Social Communicators.