Jennifer Malone

Port Huron,MI

Summary

Warm, dependable front-desk professional with over 15 years of experience creating welcoming, organized, and stress-free environments for customers and clients. Known for staying calm under pressure, multitasking with ease, and providing friendly, attentive service in busy settings. Highly skilled in answering multi-line phones, scheduling appointments, handling payments, and supporting daily front office operations. Enjoys working in people-focused environments, and has a genuine appreciation for animals. Seeking a long-term role with a supportive team, where reliability, care, and professionalism are valued.

Overview

years of professional experience

Work History

Customer Service /Customer Service Cashier

KMA Oil

Port Huron, Michigan

08.2017 - Current

Greet customers warmly and professionally, helping to create a positive and welcoming experience.
Answer questions and assist customers efficiently in a fast-paced environment.
Open and close the cash drawer; accurately handle cash, credit, and debit transactions.
Input products and information into computer systems with attention to detail.
Maintain a clean, organized, and welcoming front area.
Trusted with daily cash-handling responsibilities and maintaining accuracy.

Legal Secretary

Law Office of Sharon Parrish

Port Huron, Michigan

07.2007 - 07.2009

Answered multi-line phones, and greeted clients in person and by phone with professionalism and care.
Scheduled office and court appointments, and managed calendars.
Processed payments and balanced the cash drawer accurately.
Filed legal documents with the courts, and maintained organized client records.
Communicated clearly, calmly, and respectfully with clients during sensitive situations.
Maintained a clean, organized, and welcoming front office and waiting area.

Education

High School Diploma -

Marysville High School

Marysville, MI

06-1991

Skills

Front desk and reception
Appointment scheduling
Multi-line phone systems
Customer service and client care

Cash handling and payment processing
Data entry and computer systems
Organization and multitasking
professional phone etiquette

Timeline