Carlos Alvaro Avilez Palomino
Kansas City,MO
Summary
Dynamic professional with extensive experience in customer relations and entertainment, notably with Norwegian Cruise Line. Proven ability to foster positive relationships and enhance guest experiences. Strong organizational skills and a commitment to teamwork have consistently improved service quality and operational efficiency. Adept at problem-solving and maintaining a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cruise Staff
Norwegian Cruise Line
08.2022 - Current
- As a Cruise Staff I am in charge of the entertainment activities which makes me constantly talk and contact people from different parts of the world establishing positive relationships with customers and other staff members.
- Besides, developed and improved time management and organizational skills to maximise personal productivity.
- For space reasons I put the ship I will be working on starting June 2025. The ships I worked on before were: Norwegian Pearl, Norwegian Breakaway (twice) and Norwegian Bliss.
Doorman
Delfines Hotel & Convention Center
05.2022 - 08.2022
- As a doorman I improved overall resident satisfaction by providing swift assistance during various situations such as organizing taxi service or lost items.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
Receptionist
Inkaterra Machu Picchu Pueblo Hotel
08.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Receptionist
Howard Johnson by Wyndham Lima Miraflores Larco
12.2019 - 02.2020
- Same work as in the hotel described above.
Receptionist
El Mapi by Inkaterra
07.2018 - 12.2019
- Same work as in the hotel described above
Education
Associate of Applied Science - Hotel And Restaurant Management Technician
Instituto San Ignacio De Loyola
Lima, Peru12-2017
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Customer service expertise
Accomplishments
- I achieve to manage people of different nationalities in NCL's solo traveler program by completing meetings with accuracy and efficiency.
- As a receptionist in Machu Picchu, I resolved a dispute between guests because they were both upset with each other.
- I supervise guests in manual and body dexterity activities.
- I was able to pay off my apartment loan a year before the due date by properly managing my time and money.
Certification
- Diploma of the Peruvian Department of Education in Hotel and Restaurant Management. November, 2017.
- Diploma in Hotel and Restaurant Management of San Ignacio de Loyola Institute. Lima, Peru. May, 2017.
- Certified Hospitality Graduate, Accreditation Commission for Programs in Hospitality Administration. Lima, Peru May, 2017.
- Certified in Management of Lodging Establishments of San Ignacio de Loyola Institute. Lima, Peru. December, 2016.
- Certified in Food and Beverage Management of San Ignacio de Loyola Institute. Lima, Peru. December, 2016.
- Certified in OPERA Hotel Computer System, San Martin de Porres University, Lima, Peru.
Timeline
Cruise Staff
Norwegian Cruise Line
08.2022 - Current
Doorman
Delfines Hotel & Convention Center
05.2022 - 08.2022
Receptionist
Inkaterra Machu Picchu Pueblo Hotel
08.2021 - 03.2022
Receptionist
Howard Johnson by Wyndham Lima Miraflores Larco
12.2019 - 02.2020
Receptionist
El Mapi by Inkaterra
07.2018 - 12.2019
Associate of Applied Science - Hotel And Restaurant Management Technician
Instituto San Ignacio De Loyola
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