Carlos (Chuck) Orozco
Oceanside,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Seasoned Parts Director with background in overseeing large-scale automotive parts operations. Strong record of enhancing inventory management and streamlining procurement processes, ensuring optimal parts availability. Demonstrated skills in staff oversight, training and motivation, leading to improved team productivity. Proven ability to generate strategic solutions that increase efficiency and reduce costs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Wholesale Parts Manager
San Diego CDJR
San Diego, California
09.2025 - Current
- Coordinated orders with suppliers to maintain stock availability.
- Developed relationships with vendors to improve sourcing and pricing strategies.
- Streamlined processes for receiving and distributing parts within the facility.
- Resolved customer inquiries regarding parts availability and order status.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Responsible for maintaining relationships with current clients through excellent communication skills.
Parts Director
AutoNation CDJR
Carlsbad, CA
06.2023 - 09.2025
- Managed team of Parts Specialists to ensure accuracy in order fulfillment and customer service excellence.
- Implemented training programs for new employees to ensure they had a thorough understanding of their duties related to the Parts Department.
- Reviewed vendor invoices prior to payment authorization ensuring accuracy in pricing information listed on documents submitted for payment processing purposes.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- 24 Years in the Auto Dealer industry
Parts Manager
Bob Baker Chrysler Jeep Dodge Ram
Carlsbad, CA
03.2021 - 06.2023
- Managed inventory levels to ensure parts availability for customer orders.
- Oversaw daily operations of parts department and maintained organized workspace.
- Trained new staff on inventory management systems and best practices.
- Maintained records of all orders placed, received, and shipped.
- Investigated discrepancies between physical inventories and records.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
Parts Advisor
Bob Baker Chrysler Jeep Dodge Ram
Carlsbad, CA
07.2009 - 03.2020
- Assisted customers in identifying and ordering the correct vehicle parts.
- Processed customer orders and returns efficiently using dealership systems.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Coordinated with suppliers to expedite part deliveries as needed.
- Assisted technicians in locating hard-to-find parts during repair jobs.
Education
High School Diploma -
Vista High School
Vista, CA06-1998
Skills
- Inventory management
- Vendor relations
- Order fulfillment
- Claims processing
- Staff supervision
- Customer service
- Obsolescence control
- Forklift operation
- Multitasking Abilities
- Problem-solving abilities
- Skilled in CDK, Word, Excel
Certification
- NADA Certified Professional
- Mopar Certified
- Forklift Certified
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Wholesale Parts Manager
San Diego CDJR
09.2025 - Current
Parts Director
AutoNation CDJR
06.2023 - 09.2025
Parts Manager
Bob Baker Chrysler Jeep Dodge Ram
03.2021 - 06.2023
Parts Advisor
Bob Baker Chrysler Jeep Dodge Ram
07.2009 - 03.2020
High School Diploma -
Vista High School