Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Carlos E Garcia

Carlos E Garcia

Bilingual Customer Service/ Sales
Houston,TX

Summary

Over 5 Years fluent both in English and Spanish Customer Service/ Sales Representative. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, emails, issue resolution with loans.

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Processor

Americas Best Lending - Heights
02.2018 - Current
  • Communicated with loan officer when customer issues escalated and worked to find resolutions for their home loan.
  • Identified and responded to customer requests and concerns through email, and phone for both English and Spanish.
  • Collected Documentation for loan officer to submit to underwriting.
  • Answered office calls, schedule appointments, took messages for the loan officer.
  • Help with bring buyers to the loan officer. Sales.

Education

High School Diploma -

Heights High School
Houston, TX
06.2004

Skills

  • Customer Services
  • Spanish Interpreting
  • Answering Calls both English and Spanish
  • Collecting Documentation
  • Help with Sales
  • Enter Clients Information into Software Arrive and Calyx
  • Took Messages
  • Answered Emails
  • Help Resolved issue with buyers loans

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Processor

Americas Best Lending - Heights
02.2018 - Current

High School Diploma -

Heights High School

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Carlos E Garcia Bilingual Customer Service/ Sales