Languages
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Work Availability
Quote
AdministrativeAssistant
Carlos Gutierrez

Carlos Gutierrez

Elkhart,IN

Languages

Spanish
Native or Bilingual
English
Full Professional

Summary

Adept in both technical and customer service realms, I've honed m skills in programming (including Unity 3D and OOP) and verbal communication, significantly enhancing client satisfaction at companies like Apple. My proactive approach and ability to quickly adapt have led to a consistent 95% customer satisfaction rating, showcasing my commitment to excellence and client needs.

Overview

10
10
years of professional experience
13
13
Certificate

Work History

Apple Genius

Apple
06.2024 - Current
  • Installed software updates to optimize device performance and security measures.
  • Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
  • Handled customer inquiries professionally, addressing concerns promptly while maintaining composure under pressure.
  • Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
  • Performed device repairs with precision and care, ensuring minimal downtime for customers.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.

Apple Specialist

Apple
11.2023 - 06.2024
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Retail Sales Consultant

AT&T
01.2023 - 11.2023
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Determined solutions for clients promptly and professionally.
  • Helped customers complete purchases, locate items and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Exceeded sales goals by 30% utilizing exemplary customer service skills.

Apple Specialist

Apple
09.2022 - 01.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

Freelance Unity Developer

Self-employed
01.2022 - 09.2022
  • Designed, developed, modified and debugged programs.
  • Maintained existing applications and designed and delivered new applications.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Wrote code on Unity platform using C#.
  • Implemented GitHub for version control across Git network.
  • Prioritized tasks and carefully managed time to consistently meet delivery dates.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts increasing effectivity by 30%.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Support Agent

Tantra Online
03.2015 - 12.2021
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Increased overall customer satisfaction by 75%

Education

Some College (No Degree) - Computer Science And Programming

Universidad Central De Venezuela
Caracas, Venezuela

High School Diploma -

Colegio Las Cumbres II
Caracas, Venezuela
06.2011

Skills

  • Client Requirements
  • Code and Quality Standards
  • Object-Oriented Programming (OOP)
  • Software Development Standards
  • Source and Version Control: Git, GitHub
  • Programming Languages: HTML, CSS, JavaScript, Python, React
  • Unity 3D
  • Gaming Design
  • Game Testing
  • Verbal Communication Skills
  • Programming
  • Customer Inquiries

Accomplishments

  • Collaborated with team of 2 in the development of Behind You!.
  • Documented and resolved activation issues which led to increased customer overall satisfaction rates and NPS.

Certification

  • Certified Unity Junior Programmer , Unity Technologies - April 12, 2022
  • Introduction to Back-End Development, Meta - Jan 19, 2023
  • Introduction to Front-End Development, Meta - Jan 19, 2023
  • Programming with JavaScript, Meta - Feb 15, 2023
  • Version Control, Meta - Feb 23, 2023
  • HTML and CSS in depth, Meta - Mar 14, 2023
  • Certified Unity Essentials , Unity Technologies - March 23, 2022
  • React Basics, Meta - Apr 17, 2023
  • Advanced React, Meta - Jun 1, 2023
  • Responsive Web Design, FreeCodeCamp - Feb 19, 2024
  • The Origins I: HTML, Codedex - Jul 2, 2024
  • The Origins II: CSS, Codedex - Jul 13, 2024
  • The Origins III: JavaScript, Codedex - Jul 24, 2024

Additional Information

Dedicated technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Timeline

Apple Genius

Apple
06.2024 - Current

Apple Specialist

Apple
11.2023 - 06.2024

Retail Sales Consultant

AT&T
01.2023 - 11.2023

Apple Specialist

Apple
09.2022 - 01.2023

Freelance Unity Developer

Self-employed
01.2022 - 09.2022

Customer Support Agent

Tantra Online
03.2015 - 12.2021

Some College (No Degree) - Computer Science And Programming

Universidad Central De Venezuela

High School Diploma -

Colegio Las Cumbres II

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

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