Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos F. Rodriguez Diaz

Orlando,FL

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Orlando, Florida
05.2018 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Lead Tour Guide

Hacienda Carabali Rainforest Park
Luquillo, Puerto Rico
02.2016 - 04.2018
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 10-12 people on tours of El Yunque.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Worked flexible hours; night, weekend, and holiday shifts.

Lead Game Advisor

Game Stop
Fajardo, Puerto Rico
12.2013 - 02.2016
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Demonstrated product capabilities to assist selection process.
  • Outlined informational resources regarding sales, promotions and policies.
  • Provided retail assistance, finalizing and processing customer purchases for games across major system types.
  • Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
  • Help training seasonal or new hires for 2-3 years in company

Education

Bachelor of Arts - Business Administration And Management

University of Puerto Rico - Humacao
Humacao, PR
05.2014

Skills

  • Team Collaboration
  • Decision Making
  • Team Leadership
  • Calm and Professional Under Pressure
  • Problem-solving skills
  • Exceptional customer service
  • Detail Oriented
  • Task Prioritization
  • Creative Thinking

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendant

Frontier Airlines
05.2018 - Current

Lead Tour Guide

Hacienda Carabali Rainforest Park
02.2016 - 04.2018

Lead Game Advisor

Game Stop
12.2013 - 02.2016

Bachelor of Arts - Business Administration And Management

University of Puerto Rico - Humacao

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Carlos F. Rodriguez Diaz