Carlos Felipe De Azevedo Castilho
Draper,UT
Summary
- Project management professional with 18 years of experience in various sectors, hands-on profile and specialized in IT service delivery and stakeholder management. Expertise in creating and executing strategic IT plans, implementing large infrastructure projects and integrating business management software. Skilled in team management, negotiating contracts and maintaining strong relationships with customers and suppliers.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Project Manager (Remote)
Vale S.A.
Rio De Janeiro, RJ
09.2021 - Current
- Contractor: Infotec Brasil, 09/2021 - 01/2023, and Infosys since 01/2023.
- Managed multiple stakeholder projects as the Capital Project Leader for technological solutions, upgrading, and implementing systems in the area, including the Primavera P6, Clarity PPM for the Repair Department, and rollouts of the handover management system.
- Use of Vale's project methodology (TechPro3, TechSPM, DevOps) for waterfall and agile
projects with the help of Service Now PPM; - Managed daily interaction with demanding customers while utilizing Vale's IT support processes to sustain the system environment with ServiceNow's ITSM.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed and maintained project plans, timelines, and budgets.
IT Operations Supervisor
Neoenergia S.A.
Rio De Janeiro, RJ
08.2019 - 08.2021
- Contractor: Indra Company, S.A.
- Manager of field support operations team within customer facilities.
- Team with 50 support analysts in the northeast and southeast regions of Brazil.
- Carrying out pre- and post-sales visits to customers.
- Development and implementation of new service contracts.
- Monitoring operational and financial results of contracts.
- Management of IT equipment rollout projects, maintenance, and management of these assets.
Partner – Consultant
SOS Meu Negócio
Campos Do Goytacazes, RJ
02.2011 - 08.2019
- Working with small and medium-sized clients in the hospital, real estate, educational, and beauty/cosmetics sectors.
- Customer service training and preparation of business plans to strategically direct actions to improve business units or the entire company.
- Successfully implemented changes while maintaining positive outcomes through a combination of techniques and disciplined approach
- Development of budget management and implementation of other administrative and sales routines.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
IT Coordinator – Infrastructure
Personal Services Unlimited
Rio De Janeiro, RJ
04.2011 - 12.2014
- Responsible for the development and adaptation of technological infrastructure, internal processes, and preparation of strategic planning for restructuring the IT sector.
- Project management of restructuring (migration) and operation of the internal Data Center, involving VOIP, Wan and Lan networks with Cisco equipment
(Routers, ASA, Ironport, WAVE, WIFI), Fortigate, Windows servers and Linux Server, virtualization (VMware and Citrix) and Dell Storages - Implementation of SaaS solutions using solutions such as AWS, Azure, and Office 365.
- Implementation of work instructions and procedures to improve IT sector administration, following best practices and information security.
- Contract management and specific IT consultancy for new projects and operations.
- Coordination of activities related to ERP support (integrated business management systems).
Education
MBA - Strategic IT Management
Fundação Getúlio Vargas
Brazil01.2013
Associate of Science - Management Information Systems
Faculdades São José
Brazil01.2010
Skills
- Project Management
- Technical Troubleshooting
- Software Management
- User Support
- Agile Methodologies
- ERP Software
- Infrastructure Planning
- IT Management - Itil Foundation 2011, ISO 20000 and Cobit Foundation 41
- Infrastructure of networks and information systems
Certification
- ITIL Foundation 2011 (IT Service Management), 06/14/13
- MCDST (Microsoft Certified Desktop Support Technician), 04/27/07
- MCP (Microsoft Certified Professional), 04/13/07
Personal Information
Nationality: Brasilian
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Project Manager (Remote)
Vale S.A.
09.2021 - Current
IT Operations Supervisor
Neoenergia S.A.
08.2019 - 08.2021
IT Coordinator – Infrastructure
Personal Services Unlimited
04.2011 - 12.2014
Partner – Consultant
SOS Meu Negócio
02.2011 - 08.2019
MBA - Strategic IT Management
Fundação Getúlio Vargas
Associate of Science - Management Information Systems
Faculdades São José
Similar Profiles
MARYANA BLEICKMARYANA BLEICK
Master Procurement Specialist at VALE S.A.Master Procurement Specialist at VALE S.A.
CAROLINNE GÓES TAVARESCAROLINNE GÓES TAVARES
Gerente Operação Descarregamento Porto de Tubarão at Vale S.A. - Diretoria Corredor SudesteGerente Operação Descarregamento Porto de Tubarão at Vale S.A. - Diretoria Corredor Sudeste
HENRIQUE SANTOSHENRIQUE SANTOS
Maintenance Planning and Scheduling Technician II at Vale S.AMaintenance Planning and Scheduling Technician II at Vale S.A