Carlos M. Cicilia Jr
Miami,FL
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
HAIKU
01.2022 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
TRAINING MANAGER
MILA
01.2021 - 01.2022
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
GENERAL MANAGER
Kyu
03.2016 - 01.2021
- Managed a high volume, James Beard nominated restaurant and supervised all operations with regards to beverage metrics, sanitation/safety protocols, SOP’s, management growth and all FOH procedures whilst reporting directly to the owner.
- Implemented new management protocols and revamped beverage program, cash handling procedures, scheduling metrics, inventory SOP’s, training protocols, review processes, employee growth and team building.
- Trained and hired all new management personnel and supervised all departments including Reception, Reservations, Beverage, Employee Management, OSE, FF&E, Inventory, Training, Reviews, Concierge Visits, Guest Recoveries and Strategic Sales Targeting.
- Hand crafted beverage program, set up ordering and receiving protocols, maintained professional relationships with purveyors and organized partnership sales goals.
- Reported directly to the owners and served as the primary filter for owner/management communications
- Participated in service and culinary brainstorming meetings and implementation.
- Lead FOH & BOH meetings, lead management team, reception and service teams, bar specs and reservation protocols.
- Ensure all safety protocols were being followed with respect to CDMX guidelines pertaining to overall food safety, building code, fire code, earthquake code and COVID19 preventative procedures.
RESTAURANT MANAGER
PROHIBITION RESTAURANT
01.2015 - 02.2016
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Head Training Server
ZUMA
01.2010 - 01.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Associate of Arts - Business Management
ST. THOMAS UNIVERSITY
Miami, FL05.2012
Skills
- Communication Skills
- Management Training
- Team Oversight
- Problem Resolution
- Verbal and Written Communication
- Administrative Skills
- Leadership
- Strategic Planning
Timeline
GENERAL MANAGER
HAIKU
01.2022 - 06.2023
TRAINING MANAGER
MILA
01.2021 - 01.2022
GENERAL MANAGER
Kyu
03.2016 - 01.2021
RESTAURANT MANAGER
PROHIBITION RESTAURANT
01.2015 - 02.2016
Head Training Server
ZUMA
01.2010 - 01.2015
Associate of Arts - Business Management
ST. THOMAS UNIVERSITY
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