Carlos M Trejo
Kailua,HI
Summary
Empathetic individual with more than 10 years' working as a Group Facilitator for the Charter organization. Highly polished and professional and promoting integrity and relationship-building talents.
Overview
14
14
years of professional experience
Work History
Residential Inbound Sales Facilitator III
Charter Spectrum
03.2019 - Current
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Delivered upbeat and interesting presentations to promote customer buying and enhance loyalty.
Residential IBS and Retention Facilitator II
Charter Spectrum
09.2015 - 01.2019
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Sales Trainer
Time Warner Cable
04.2013 - 09.2015
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
- Delivered engaging presentations on advanced sales strategies and tactics, increasing overall team knowledge and expertise.
- Conducted regular refresher courses for seasoned employees to maintain high standards of professionalism and product knowledge.
- Trained and mentored 12 to 20 new personnel hired to fulfill various roles.
Inbound Sales Representative
Time Warner Cable
04.2012 - 04.2013
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Retention Representative
Time Warner Cable
09.2010 - 04.2012
- Promoted a positive work environment by fostering teamwork, communication, and mutual support among colleagues.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
- Optimized workflow efficiency through regular self-assessment of time management skills and prioritization techniques.
Education
Associate of Arts - Economics
Santa Monica College
Santa Monica, CA05.1992
Skills
- Inclusivity
- Facilitation Techniques
- Problem-Solving
- Adaptability
- Teamwork and Collaboration
- Interpersonal Communication
- Excellent Communication
- Team building
- Professional ethics understanding
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Residential Inbound Sales Facilitator III
Charter Spectrum
03.2019 - Current
Residential IBS and Retention Facilitator II
Charter Spectrum
09.2015 - 01.2019
Sales Trainer
Time Warner Cable
04.2013 - 09.2015
Inbound Sales Representative
Time Warner Cable
04.2012 - 04.2013
Retention Representative
Time Warner Cable
09.2010 - 04.2012
Associate of Arts - Economics
Santa Monica College
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