Carlos Manuel Gutiérrez Velazco

• Provided continuous evaluation and feedback to server employees.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
• Trained new team members on restaurant procedures, menu items and performance strategies.
• Maximized quality assurance by completing frequent checks of line.
• Motivated staff to perform at peak efficiency and quality.

• Administered marketing calendar and posted new content to coincide with new product and service releases.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Created social media content with consistent content and tone.
• Elevate our social media engagement by 70%
• We achieve our annual goals, including ROI, social media growth, engagement growt.
• Our main brands were HERKLIN and VENASTAT

I was in charge of the whole area.
Our job was to make sure that the general public and the people that was involved with the university was aware of all the cultural activities that where happening at the university.
Also I was hired to make a transition from “Analog” communications to digital communications.