Matthew Richards
Simi Valley,CA
Summary
Talented Manager with superb communication skills, expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Focus on customer interactions and satisfaction.
Overview
7
7
years of professional experience
Work History
Manager/Server
Blackbear Diner
Simi Valley, CA
06.2019 - 08.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept track of event finances, initial deposits, due payments and final balances.
- Accomplished multiple tasks within established timeframes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Barback
Canyon Club
Valencia, CA
08.2017 - 09.2019
- Delivered food to customers at bar and tables.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments and snacks.
Education
Bachelor of Arts - Business Administration And Management
California State University Northridge
Northridge, CA05-2025
Associate of Arts - Business
Moorpark College
Moorpark, CA06.2023
Skills
- Customer Service
- Team Player
- Building Customer Trust and Loyalty
- Managing Operations and Efficiency
- Guest Relations Management
- Positive and professional
- Serving expertise
- Cash Handling
- Menu knowledge
- Quality Control
Timeline
Manager/Server
Blackbear Diner
06.2019 - 08.2024
Barback
Canyon Club
08.2017 - 09.2019
Bachelor of Arts - Business Administration And Management
California State University Northridge
Associate of Arts - Business
Moorpark College
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