CARLOS PAUL CORNAJO
San Francisco,CA
Summary
Experienced Manager with over 30 years of retail experience in Grocery, Hard-lines and Soft-lines. In all markets has excelled and maintained a great reputation for resolving problems and improving customer satisfaction along with meticulous and impactful merchandising abilities. Capitalized on new trends to boost business sales initiatives and reach highest increase for week, month, quarter and end of year sales reports. As a Business Owner experienced in operations management, competitive analysis and financial management to demonstrate success, growth and innovation throughout career. Enthusiastic about driving business growth and exceptional service by leveraging over 30 years of experience in the retail world.
Overview
19
19
years of professional experience
Work History
Commissary Manager/Manager
Mollie Stone’s
- Manage all store departments including Bakery, Deli, Meat, Produce & Grocery
- Liquor & Wine and floral
- Merchandising – ensure all ad items are represented and walk floor with night crew to address any delivery miss-picks/out of stocks, MOS or quantity on hand etc
- Address all issues first thing to maximize stock presentation, optimize sales, build key item end caps based on promotions
- Manage all operational aspects of sales including balancing daily receipts, cash safe and checker/ register-accountability, daily bank deposits/receipts
- Ensuring pricing compliance/weights and measures for all departments including advertised items and shelf talkers
- Created employee schedules to align coverage with forecasted demands
- Staffing and Payroll – validate accuracy of employee TIA daily/weekly, process vacation and other time- off requests
- Handled and paid all miss punch by employees for accurate weekending payroll Verified postings to ledgers to confirm accurate entry and account balances and reconciled and corrected issues with financial records
- Organized and carried out proactive month-end weekly and month-end reporting For sales on all departments and payroll
- Investigated daily variances and corrected errors to resolve discrepancies
- Maintained and processed invoices, deposits and money logs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Director - Store W/in a Store Concept
- (35 Stores)
General Manager
Bed Bath
03.2005 - Current
- Managed day-to-day business operations
- Performed statistical analyses to gather data for operational and forecast team needs
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Reviewed item performance data to monitor and measure sell through levels and make markdown decision based on stock levels, Beyond/Cost Plus World Market - Manhattan, NY
- Opened 23 stores fully branded to Cost Plus World Market and rebranded 12 to WM
- Food and Beverage only
- Manhattan Flagship full World Market
- Responded to customer complaints and comments
- Supervised employees and different store departments
- Maintained customer satisfaction with quick and professional handling of product returns
- Conducted inventory analysis to determine optimal stock levels
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Performed statistical analyses to gather data for operational and forecast team needs
- Recruited and hired top performers to add talent and value to department
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Owner/President
Fina Boutique
10.2019 - 10.2019
Director of Food and Beverage
San Bruno
11.2018 - 08.2019
- Delivered in-depth training to workers in food restocking and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Identified team weak points and implemented corrective actions to resolve concerns
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Reduced health risks and safety hazards by implementing log sheets and creating cleaning schedules for backroom stock area; placement of back-stock (full cases or pogging) items and and a more in depth sanitation program for meat, milk and other refrigeration or non to adhere to health department standards
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Motivated staff to perform at peak efficiency and quality
- Purchased food and cultivated strong vendor relationships
- Planned operations to effectively cover needs while controlling costs and maximizing service.
General Manager
William Sonoma Inc
02.2017 - 10.2018
- PB kid’s Palo Alto, +36%/plan) – PB San Francisco Marina, (+38%/plan)
- Drove year-over-year business growth in major brand’s while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Identified trends in customer marketplaces to develop valuable solutions
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Managed budget implementations, employee evaluations and contract details
- Developed and maintained relationships with customers and suppliers through account development
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Designed modern employee recognition program which boosted productivity and improved morale
- Developed effective business plans to align strategic decisions with long-term objectives.
General Manager
WSI
08.2012 - 02.2017
- Location’s)
- West Elm (, ) Chelsea Manhattan - Brooklyn +40 New Flagship +50 exceed performa .4.5m
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Managed budget implementations, employee evaluations and contract details
- Developed and trained associates to maintained relationships with customers through account development
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Implemented operational strategies and increase productivity
- Developed effective business plans to align strategic decisions with long-term objectives.
General Manager
Cost Plus World Market San Mateo, Entire
09.2010 - 09.2013
- Coached associates on product knowledge, sales incentives and selling techniques, significantly increasing sales and customer satisfaction ratings
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
- Maintained extensive knowledge of company products and services
- Upheld company policies and implemented standards fairly
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Developed and strengthened high-performance sales team turning over over
- 1 million in addition sales coming from holiday season 4th quarter
- Met with manager’s discussed inventory levels,, deliver, sale/caps/floor presentation and Discuss new product and service features/offerings
- Reviewed customer service, pricing and accuracy integrity
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Evaluated performance against goals and implemented appropriate development plans.
Education
undefined
Saddleback College
Mission Viejo, CASkills
- Merchandising
- Sales
- Customer service
- Store management
- Procurement
- Retail sales
- Budgeting
- Account management
- Data collection
- Accounting
- Supervising experience
- Produce
- Cleaning
- Operations management
- Purchasing
- Pricing
- Recruiting
- Mentoring
- Negotiation
- Payroll
- Employee evaluation
- Cost control
- Organizational skills
- Customer Service Policies and Procedures
- Inventory Management Logistics/Operations
- Recruiting and Hiring Payroll Management
- Store Merchandising Organization
- Strong Leadership Employee Training
- Driving Sales
- Shift Scheduling
- Financial management
- Bookkeeping
Timeline
Owner/President
Fina Boutique
10.2019 - 10.2019
Director of Food and Beverage
San Bruno
11.2018 - 08.2019
General Manager
William Sonoma Inc
02.2017 - 10.2018
General Manager
WSI
08.2012 - 02.2017
General Manager
Cost Plus World Market San Mateo, Entire
09.2010 - 09.2013
General Manager
Bed Bath
03.2005 - Current
Commissary Manager/Manager
Mollie Stone’s
undefined
Saddleback College
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