Carlos R Hernandez
Burbank,CA
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support, and supporting team, reliable and honest. Committed and hardworking capable of learning any other position or operation as new duty is needed.
Overview
6
6
years of professional experience
Work History
Uber Partner
Self Employed Services
07.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- It enhanced the passenger experience by keeping a clean and comfortable vehicle environment.
- We have developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- It provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained impeccable records of daily drives, vehicle maintenance, and notable incidents.
Store Manager
Sansai Fresh Grill & Sushi Kitchen
09.2019 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Shift Leader
SanSai Japanese Grill
12.2017 - 09.2019
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Ride Operator
Universal Studios Hollywood
07.2019 - 09.2020
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA07.2019
Skills
- Efficient driving
- Multitasking
- Active listening
- Problem-solving
- Positive attitude
- Customer Service
- Driving safety
- Expense Tracking
- Business Administration
- Team Leadership
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Sansai Fresh Grill & Sushi Kitchen
09.2019 - 09.2023
Uber Partner
Self Employed Services
07.2019 - Current
Ride Operator
Universal Studios Hollywood
07.2019 - 09.2020
Shift Leader
SanSai Japanese Grill
12.2017 - 09.2019
High School Diploma -
Miguel Contreras Learning Complex
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