Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis njenga

Federal Way,WA

Summary

Dynamic and dedicated transportation professional with a proven track record at Uber and Lyft, excelling in customer service and route navigation. Recognized for maintaining a clean driving record and achieving high passenger satisfaction through effective conflict resolution and safety compliance. Committed to enhancing travel experiences while ensuring punctual and safe transportation.

Professional driver with strong focus on safety, efficiency, and customer satisfaction. Proven ability to collaborate with team members and adapt to changing conditions. Equipped with excellent navigation skills, punctuality, and reliable, results-driven approach. Highly skilled in maintaining vehicle upkeep and providing exceptional service.

Transportation professional prepared to excel in delivering high-quality service. Adept at navigating city routes and ensuring timely passenger pickups and drop-offs. Team-oriented with focus on collaboration and flexibility to meet changing demands, showcasing strong interpersonal and customer service skills.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Uber Partner

Uber And Lyft
01.2021 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Responded to passenger concerns and complaints politely and professionally.
  • Remained calm and poised in emergent situations.
  • Developed deep knowledge of local routes and area destinations.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Drove VIPs to corporate events and meetings.

Shuttle Driver

SkyHop Global
01.2020 - 03.2022
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
  • Maintained clean and neat shuttle for passenger comfort.
  • Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Transported customers to and from Seattle downtown to Seatac Airport
  • Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
  • Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
  • Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
  • Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
  • Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
  • Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
  • Maintained cleanliness and orderliness inside shuttle, enhancing travel experience for all passengers.
  • Enhanced operational efficiency by providing timely feedback to management on route effectiveness and passenger needs.

Education

No Degree - SALES AND MARKETING

NEWMAN COLLEGE
NAIROBI
02-2003

Skills

  • Customer service
  • Time management
  • Route navigation
  • Vehicle maintenance
  • Safety compliance
  • Conflict resolution
  • Emergency handling
  • Passenger assistance
  • Local area knowledge
  • Punctuality
  • Driving safety
  • Efficient driving
  • Map reading
  • Schedule management
  • Safe driving
  • Clean driving record
  • Defensive driving
  • Safety awareness
  • Hospitable
  • Defensive driving practices

Timeline

Uber Partner

Uber And Lyft
01.2021 - Current

Shuttle Driver

SkyHop Global
01.2020 - 03.2022

No Degree - SALES AND MARKETING

NEWMAN COLLEGE
Francis njenga