Shanaya Paes
Las Vegas,NV
Summary
A highly skilled professional with diverse experience in customer service, logistics, legal documentation, and administrative roles. Adept at managing operations in fast-paced environments, from providing top-notch transportation services with Uber/Lyft to streamlining legal registration processes in civil offices. Proven ability to lead teams, enhance customer satisfaction, and ensure compliance across various industries, including retail, logistics, and public services. Fluent in English, Portuguese, and Spanish, with a strong commitment to excellence and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Uber / Uber Eats/ Lyft / Instacart / Spark
02.2024 - Current
- Provide timely transportation and deliveries, maintaining high ratings and positive customer feedback.
- Optimize routes for efficiency, ensuring customer satisfaction and resolving issues as needed.
Legal Registrations Manager
Civil Registry Office
10.2022 - 01.2024
- Supervised and managed legal registrations (births, marriages, deaths)
- Led a team and streamlined compliance procedures
- Collaborated with legal professionals to meet strict documentation standards
Notary Services Coordinator
Notary of Imbituba
09.2020 - 09.2022
- Drafted and reviewed legal documents
- Trained and mentored new clerks
- Improved service delivery and client satisfaction
Appointment Coordination & Front Desk Expert
Ivonete Beauty Salon
01.2020 - 09.2020
- Scheduled appointments and handled client registration
- Managed transactions and organized office documentation
Fleet Performance & Compliance Coordinator
AFG Brasil S/A
03.2019 - 12.2019
- Coordinated international shipments
- Managed communication with global clients
- Tracked fleet performance and compliance
Retail Sales Associate & Cashier
Carter’s Inc. & ASICS Corporation
08.2018 - 12.2018
- Delivered personalized customer service
- Managed product displays and transactions
Logistics Coordination & Claims Administrator
Log 9 Transportation
02.2017 - 06.2018
- Registered truck drivers and verified claims
- Organized invoicing and tracked import/export compliance
Public Administration Assistant
Municipal Government of Imbituba
01.2016 - 12.2016
- Provided customer service and issued IDs
- Coordinated internal documentation processes
Citizen Services & Document Processing Intern
Municipal Government of Imbituba
04.2015 - 01.2016
- Managed internal HR documents and employee onboarding
- Directed citizen requests and processed ID issuance
Education
Bachelor of Laws -
University of Southern Santa Catarina (UNISUL)
Tubarao/SC - Brazil08.2027
Skills
- Microsoft Office Suite
- Customer Service & Bilingual Support
- Legal Documentation & Compliance
- Team Leadership & Training
- Invoicing & Load Board
- Time Management & Organization
- Time management
- Problem-solving
- Decision-making
- Dispatch Operations & Route Planning
- Shipment coordination
- Critical thinking
- Data entry
Certification
Pro Dispatch School
March 2025 - April 2025
Comprehensive ten module course about the logistics industry and truck dispatching. Modules included information on route planning, invoicing, market analysis, problem solving, conflict resolution, etc.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver
Uber / Uber Eats/ Lyft / Instacart / Spark
02.2024 - Current
Legal Registrations Manager
Civil Registry Office
10.2022 - 01.2024
Notary Services Coordinator
Notary of Imbituba
09.2020 - 09.2022
Appointment Coordination & Front Desk Expert
Ivonete Beauty Salon
01.2020 - 09.2020
Fleet Performance & Compliance Coordinator
AFG Brasil S/A
03.2019 - 12.2019
Retail Sales Associate & Cashier
Carter’s Inc. & ASICS Corporation
08.2018 - 12.2018
Logistics Coordination & Claims Administrator
Log 9 Transportation
02.2017 - 06.2018
Public Administration Assistant
Municipal Government of Imbituba
01.2016 - 12.2016
Citizen Services & Document Processing Intern
Municipal Government of Imbituba
04.2015 - 01.2016
Bachelor of Laws -
University of Southern Santa Catarina (UNISUL)
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