Carlos R Maldonado
Surprise,Az
Summary
Supported teams in achieving project goals within established timelines and budgets. Assisted in enhancing customer satisfaction through effective communication and service delivery. Contributed to optimizing employee skills and streamlining operational processes.
Overview
17
17
years of professional experience
Work History
Telecommunications Foreman
E2 Optics
Phoenix, AZ
07.2023 - Current
- Led installation and maintenance of telecommunication systems, ensuring optimal performance and compliance with safety standards.
- Coordinated project schedules and resources, enhancing workflow efficiency and reducing downtime across multiple sites.
- Mentored junior technicians, fostering skill development and promoting adherence to best practices in telecommunications.
- Implemented process improvements that increased installation accuracy, contributing to overall project success and client satisfaction.
- Conducted regular safety audits to maintain a safe working environment and minimize accidents on job sites.
- Developed strong relationships with key stakeholders, leading to repeat business opportunities.
- Created and maintained daily and weekly reports for upper management.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Account Executive - B2B Business Development
STOA
Scottsdale, AZ
01.2022 - 01.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Managed over 50 customer calls per day.
Mortgage Broker
Handshake home loans
Scottsdale, AZ
12.2021 - 06.2022
- Stay updated with current and new products, teach current and new team members on sales and products.
- Work directly with leadership with improving sales within company.
- Assessed clients' financial data to determine loan suitability.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
VP Of Mortgage Lending
Guaranteed Rate
Goodyear, AZ
04.2021 - 12.2021
- Develop relationships with real estate agents, brokers and 3rd party services.
- Recruited, interviewed, hired and trained 15 employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strategic plans for day-to-day financial operations.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
Director of Mortgage banking
Rocket Mortgage
Phoenix, TX
05.2020 - 03.2021
- Stay updated with current and new products, teach current and new team members on sales and products
- Work directly with leadership to improve sales within the company
- 2x March Madness champion (30 day company wide team sales event)
- Lead the best new banking team 14 months in a row (65 totally teams)
- Averaged 160% to goal all 14 months.
- Managed company RISK and ensured every deal was profitable
Senior Mortgage Loan Officer Team Lead
Rocket Mortgage
05.2017 - 05.2020
- Delivery world class customer experiences, responding to clients with a sense of urgency, handling very sensitive information, recommending solutions for client based on their goals, developing and maintain good relationships with clients throughout the process of buying a home, taking recommendations from other leaders, problem solving, following up with clients.
Small Medium Business Specialist / Leadership
Verizon
11.2016 - 05.2017
- Delivery world class customer experiences, leading a team of 5 specific individuals that I promoted within the company to go to small business and provide solutions to help build revenue, time management, and provide help with keeping track of their goods
- 2x SMB champion, lead the highest gross small business store in Arizona and SoCal in 2016.
Solutions Manager Specialist
Verizon
10.2014 - 11.2016
- Delivery world class customer experiences, handling large sums of money, controlling shrink, hiring and terminating employees, coaching team members on sales, weekly and monthly team meetings, provide trainings on new products, find solutions for clients that are upset.
Team lead Assembly
Subzero
07.2008 - 10.2014
- Building high end refrigerators from scratch, brazing cooper, installing nitrogen to compressors, working with high level tools, learning different jobs quickly to be able to fill in different roles on the assembly line when employees would call in sick, lead a team of.
Education
Communications
Glendale Community College
Glendale, AZ2010
Skills
- Microsoft office
- Procore
- Salesforce
- Infectious Diseases
- Customer Needs Assessments
- Effective Project Management
- Pipeline Growth
- Hosting Meetings
- Key Relationships
- Great team builder and leader
Languages
Spanish
Native or Bilingual
Timeline
Telecommunications Foreman
E2 Optics
07.2023 - Current
Account Executive - B2B Business Development
STOA
01.2022 - 01.2023
Mortgage Broker
Handshake home loans
12.2021 - 06.2022
VP Of Mortgage Lending
Guaranteed Rate
04.2021 - 12.2021
Director of Mortgage banking
Rocket Mortgage
05.2020 - 03.2021
Senior Mortgage Loan Officer Team Lead
Rocket Mortgage
05.2017 - 05.2020
Small Medium Business Specialist / Leadership
Verizon
11.2016 - 05.2017
Solutions Manager Specialist
Verizon
10.2014 - 11.2016
Team lead Assembly
Subzero
07.2008 - 10.2014
Communications
Glendale Community College