Carlotta Madrid
Wichita Falls
Summary
Results-driven community manager with expertise in daily operations, conflict resolution, and tenant relations. Proven ability to enhance property conditions and promote community engagement through effective communication.
Overview
4
4
years of professional experience
Work History
Community Manager
Asset Living Managment
Wichita Falls, TX
10.2025 - Current
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Collaborated with property management teams to implement community improvement initiatives.
- Assisted in maintaining property appearance by coordinating maintenance requests efficiently.
- Preparing and managing the property's annual operating budget.
- Monitoring monthly income and expenses.
- Keeping operating costs within budget.
- Reviewing financial reports and identifying cost-saving opportunities.
Leasing Consultant
Irent Properties
Wichita Falls, Tx
12.2024 - 07.2025
- Assisted prospective tenants with property tours and application processes.
- Conducted market research to determine competitive rental rates and property features.
- Managed lease agreements and ensured compliance with company policies and local regulations.
- Handled tenant inquiries and resolved issues promptly to enhance customer satisfaction.
- Developed promotional materials for marketing campaigns to attract new tenants.
- Collaborated with maintenance teams to address tenant concerns and improve response times.
Assistant Property Manager
Allied Orion
Wichita Falls, TX
05.2023 - 01.2024
- Assisted in daily operations of property management, ensuring efficient workflow and tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs to enhance property conditions.
- Supported leasing activities by conducting property tours and following up with prospective tenants.
- Managed tenant communications, addressing inquiries and resolving issues promptly to maintain positive relationships.
- Maintained accurate records of rental agreements, payments, and occupancy data for reporting purposes.
- Collaborated with senior managers on strategic initiatives to improve operational efficiency within properties.
Leasing Consultant
Dalcor Property Management
Wichita Falls, TX
02.2022 - 04.2023
- Maintained accurate records of tenant information and leasing activity in property management software.
- Implemented feedback mechanisms to gather tenant insights for service improvement initiatives.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Medical Assistant - Medical
Wright Career College
Tulsa, OK01-2015
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Operations management
- Vendor management
- Leasing and sales
- Conflict handling
- Daily operations oversight
- Schedule planning
- Staff management
Timeline
Community Manager
Asset Living Managment
10.2025 - Current
Leasing Consultant
Irent Properties
12.2024 - 07.2025
Assistant Property Manager
Allied Orion
05.2023 - 01.2024
Leasing Consultant
Dalcor Property Management
02.2022 - 04.2023
Medical Assistant - Medical
Wright Career College