Carlotta Williams
West Columbia,SC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Supervisor
BCBS Of SC MPO
09.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Patient Support Services
Prisma Health MFM/OB GYN
07.2017 - 07.2020
- Started scheduling for OB/GYN office in call center moved to patient registration and check in/out scheduling for Maternal Fetal Medicine
- Verified insurance coverages found copays, deductibles informed patients
- Sent for prior authorizations for procedures
- Called patients, took phone calls, faxed office notes, referrals, and patient records.
Medical Records
Medical Service of America
03.2011 - 07.2017
- Began as a medical coder for indigent patients
- Entered referral information from md offices, hospitals, outpatient treatment centers and nursing homes
- Called patients verified information
- Maintained HIPPA and confidentiality
- Also assisted in moving paper files into electronic health records, releasing information to proper individuals and governing authorities.
Education
Skills
- Problem-solving
- Work ethic
- Time management
- Reliability
- Microsoft
- Staff Management
- Employee Motivation
- Training and mentoring
- Goal-Oriented
Additional Information
Kids ministry Teacher
Kids Ministry teacher
Teach kids ministry on Sundays for Grades 1st-5th. Assist with snacks, learning and developing children .
Timeline
Supervisor
BCBS Of SC MPO
09.2020 - Current
Patient Support Services
Prisma Health MFM/OB GYN
07.2017 - 07.2020
Medical Records
Medical Service of America
03.2011 - 07.2017
Similar Profiles
Dr. Harold "Lee" SanfordDr. Harold "Lee" Sanford
Sr. Manager, Quality Ops & Provider Partnerships at BCBS SC Medicare AdvantageSr. Manager, Quality Ops & Provider Partnerships at BCBS SC Medicare Advantage
Kathy HogueKathy Hogue
Registered Nurse at BCBS Of SCRegistered Nurse at BCBS Of SC
Brenda BlackBrenda Black
Administrative Assistant at BCBS of SCAdministrative Assistant at BCBS of SC
Ronald WillisRonald Willis
FC Associate Level 1 at AmazonFC Associate Level 1 at Amazon
Rachel MaxwellRachel Maxwell
Certified Registered Central Service Technician at West Penn Hospital AHNCertified Registered Central Service Technician at West Penn Hospital AHN