Carlton Berry

• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Proved successful working within tight deadlines and a fast-paced environment.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Scan and unload pallers and APCs containing mail from trucks.

• Training new carriers.
• Provided prompt mail delivery to businesses and residences on specified routes.
• Sorted and cased 300+ pieces of mail each day with high accuracy.
• Planned and cased mail in sequence of delivery for a designated route.
• Operated vehicles and equipment to transport packages and mail pieces.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Distributed mail on foot to residences and businesses, delivering to approximately 500+ customers per shift.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

• Assist with training new consultants.
• Determined areas for improvement and implemented processes to alleviate problems.
• Identified new revenue ideas and opportunities within existing markets.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Monitored technology use and program functionality, updating programs and making changes to enhance output.

• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Led employee relations through effective communication, coaching, training, and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Sought out extra training opportunities to enhance customer relationship management abilities.
• Responded to customer calls and emails to answer questions about products and services.
• Met customer call guidelines for service levels, handle time and productivity.
• Cross-trained and provided backup support for organizational leadership.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.

Through this degree, I have completed classes on incident response, threat hunting, security policies and procedures, audits, information assurance and compliance, cryptography, software security, network security and software, security compliance and privacy,identity and access management, and threat intelligence and defense.

• 3.88 GPA

• 3.97 GPA
• Awarded Course Director Award in Project and Portfolio II, Intro to Information Security, and Psychology of Play.
• While pursuing this degree I completed courses in creative presentation, psychology of play, technology in the entertainment and media industries, computer operating systems, networking technologies, virtual computing, intro to information security, system scripting fundamentals, intro to application servers, cloud networking, and configuration management programming.