Carlton McTair
Atlanta,GA
Summary
Dynamic and results-oriented professional with extensive experience in insurance adjustment at Pilot and property management. Excelled in damage assessment and innovative thinking, achieving efficient problem resolution and enhancing team cohesion. Proven track record in settlement negotiation and implementing cost-effective solutions, significantly improving service utilization and client satisfaction.
Overview
15
15
years of professional experience
Work History
Insurance Adjuster
Pilot
Atlanta, United States
04.2023 - Current
- Contacting and scheduling insured for vehicle inspections
- Inspecting vehicles, determining liability, determining total losses, flood levels, hail and wind damage
- Scoping and documenting all accident information
- Researching the best most cost effective ways to repair vehicles
- Negotiating prices and fees with shops and shop owners
- Typing all necessary details saving it into the company's software and going over the details with the insured
- Closing and paying out on claims
- Directed claims negotiations within allowable limit of $3000 and supported successful mitigations for advanced issues.
Manager/Coordinator
Harlem Zen
Atlanta, United States
02.2017 - 01.2024
- Preparing activity reports to inform the team of the status and implementation plans of programs, services and quality initiatives
- Establish work schedules and assignments for staff according to workload, space and equipment availability
- Develop and maintain computerized record management systems to store and process data
- Direct supervise and evaluate work activities of medical, technical, clerical, service, maintenance and other personnel
- Review and analyze facility activities and data to aid planning of cash management and risk management to improve service utilization
- Increased team productivity by implementing efficient project management strategies and coordinating tasks effectively.
- Completed bi-weekly payroll for 6 employees.
- Forged strategic partnerships with external stakeholders, contributing to long-term organizational growth and success.
- Championed change initiatives within the organization, fostering a culture of continuous improvement amongst staff members.
Property Manager
146 West 136
New York, United States
09.2009 - 11.2017
- Investigate complaints, disturbances and violations
- Resolve problems following management rules and regulations
- Solicit and analyze bids from contractors for repairs, renovations and maintenance
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
Bachelor of Arts - Media
American Intercontinental University
Atlanta, GA, United States08.2020
Diploma in Finance - Finance
Girls Club of NY
Bronx, NY, United States06.1990
Skills
- Effective Problem Resolution
- Strong Interpersonal Communication
- Innovative Thinking
- Team Cohesion Strategies
- Damage assessment
- Property claims
- Automobile claims specialist
- Data entry
- Advanced oral and written communication skills
- Settlement negotiation
References
References available upon request.
Timeline
Insurance Adjuster
Pilot
04.2023 - Current
Manager/Coordinator
Harlem Zen
02.2017 - 01.2024
Property Manager
146 West 136
09.2009 - 11.2017
Bachelor of Arts - Media
American Intercontinental University
Diploma in Finance - Finance
Girls Club of NY
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