Earl Pipes
Olathe,KS
Summary
At Pilot, I excelled as an Independent Claims Adjuster, mastering property analysis and fostering exceptional client relationships through empathetic service. My proactive fraud detection and efficient claims processing significantly enhanced client satisfaction. Renowned for my attention to detail and problem-solving skills, I consistently delivered fair and swift claim resolutions, solidifying trust and optimizing operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Claims Adjuster
Pilot
05.2022 - Current
- Provided consistent follow-up on outstanding case information requests ensuring prompt resolution.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
- Identified potential instances of fraud by thoroughly investigating suspicious claim activities, safeguarding company assets from potential losses.
- Reduced processing time with thorough investigations and documentation of claim details accurately.
- Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
- Leveraged industry-specific knowledge to provide expert recommendations on coverage limits and endorsements for clients'' policies.
- Maintained compliance with industry regulations, staying current on changes in legislation affecting claims procedures.
- Navigated complex policy guidelines to ensure accurate claim evaluations and fair settlements for clients.
- Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
- Increased client satisfaction by efficiently resolving insurance claims disputes and providing timely updates.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
High School Diploma -
Morgan County R2
Versailles, MO05-2005
Skills
- Liability analysis
- Claims investigation
- Damage assessment
- Policy interpretation
- Customer service
- Problem-solving
- Highly motivated
- Attention to detail
- Multitasking and organization
- Claims processing
- Caseload management
- Coverage assessments
- Casualty and property loss
Certification
Statefarm certification
Citizens florida certification
Rope and harness certification
Steep and tall certification
Timeline
Independent Claims Adjuster
Pilot
05.2022 - Current
Statefarm certification
Citizens florida certification
Rope and harness certification
Steep and tall certification
High School Diploma -
Morgan County R2
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