Carlton Smith
Springville,Alabama
Summary
To obtain a Contract/part-time or Full-time position allowing me to utilize my IT technical skills and/or my audio, lighting, and sound production skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Silver Linings Technologies
, Alabama
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Participated in team meetings to discuss project status updates.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Responded quickly to emergency situations involving outages or data loss scenarios.
Systems Tech Director/LEAD
New Rising Star Missionary Baptist Church
Birmingham, AL
12.2022 - 04.2023
- Troubleshot and resolved problems with programs and systems.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Trained others in operation and maintenance of production equipment.
- Scheduled staff work assignments, rotations
- Make sure all Video and audio equipment was running properly for services
- Trained volunteers to be apart of the media team
- Made sure all production need's were met for our HUGE Easter services
- Service any equipment that malfunctions and have them fixed or repaired.
- Monitored our stream to analyze growth and also monitor any potential outages.
- Contacted personnel or vendors directly to resolve issues.
- Meet with our team before services to pray and answer any questions for the service day.
IT Help Desk Technician
JCCEO
Birmingham, AL
05.2018 - 03.2020
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted Tickets with various types of technical issues via email, live chat and telephone.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Deployed Windows 10 throughout the entire agency via script
- Logged into the Cisco Phone system to assist with Phone System issues
Education
Bachelor of Science - Information Technology
University of Alabama At Birmingham
Birmingham, AL05.2026
High School Diploma -
Clay Chalkville High School
Pinson AL05.2021
Skills
- Planning and Coordination
- Relationship Building
- People Skills
- Team Building
- Training & Development
- Customer Service
- Active Listening
- Microsoft Office
- Team Management
- Computer Skills
- First Aid/CPR
- Supervision & Leadership
- Friendly, Positive Attitude
- Flexible Schedule
- Critical Thinking
- Resolving Problems and Incidents
- Software Evaluation
- Customer Service Support
- Attention to Detail
- Computer Diagnostics
Certification
- Certified Adobe Photoshop, - 2019
- Certified Microsoft Word, - 2019
- Certified Microsoft PowerPoint -2019
Timeline
Systems Tech Director/LEAD
New Rising Star Missionary Baptist Church
12.2022 - 04.2023
IT Help Desk Technician
JCCEO
05.2018 - 03.2020
IT Technician
Silver Linings Technologies
Bachelor of Science - Information Technology
University of Alabama At Birmingham
High School Diploma -
Clay Chalkville High School
- Certified Adobe Photoshop, - 2019
- Certified Microsoft Word, - 2019
- Certified Microsoft PowerPoint -2019
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