Monica Ramirez
Edinburg
Summary
Expert in financial management and customer relations, with a proven track record of implementing successful collections strategies. Strong organizational abilities ensure accurate financial reporting and effective workflow coordination, driving both team performance and client satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Office Manager
Servpro of McAllen
08.2021 - 12.2025
- Cultivated warm relationships with regular customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined document processing by introducing automated templates for routine correspondence, reducing turnaround time.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Established workflow processes, monitored daily productivity, and implemented modifications that enhanced personnel performance.
- Facilitated team collaboration by organizing regular meetings and tracking project progress to ensure alignment and accountability.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Accounts Receivable Manager
Servpro of McAllen
08.2021 - 12.2025
- Reconciled accounts receivable ledgers to maintain accurate financial records.
- Secured timely client payments through proactive communication and follow-ups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved billing issues promptly for clients.
- Analyzed aging reports, providing recommendations to enhance collections efforts.
- Implemented new collection strategies that recovered lost revenue effectively.
- Cultivated strong client relationships to enhance trust and facilitate open communication.
- Negotiated payment terms with clients to support profitability while addressing mutual needs.
Bartender
Longhorn Steakhouse
01.2016 - 09.2017
- Boosted customer satisfaction by delivering exceptional service and expertly crafting cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Elevated guest experience by swiftly addressing concerns and resolving issues with professionalism.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Provided attentive service during special events, adapting swiftly to the needs of guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Fostered positive work environment through teamwork and clear communication with colleagues.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
GED -
James Nikki Rowe
McAllen, TXSkills
- Accounts Receivable
- Collections expertise
- Collections experience
- Cash Management
- Payment Negotiations
- Invoice Processing
- Account Reconciliation
- Transaction Processing
- Financial reporting
- Intuit QuickBooks
- Cash flow
- Workflow Coordination
- Cost Data Analysis
- Staff Management
- Task Prioritization
- Team Development
- Client Relationship Management
- Customer Relations
- Customer Service
- Reliability
- Time Management
- Attention to Detail
- Organizational Skills
- Multitasking
- Multitasking Abilities
- Effective Communication
- Excellent Communication
- Active Listening
- Problem-Solving
- Decision-Making
- Critical Thinking
- Adaptability and Flexibility
- Planning coordination
- Relationship management
- Team Collaboration
- Continuous Improvement
- Professionalism
- Risk Assessment
- Strategic Planning
- Risk Assessment
- Strategic Planning
Languages
- Spanish
- Spanish
Timeline
Administrative Office Manager
Servpro of McAllen
08.2021 - 12.2025
Accounts Receivable Manager
Servpro of McAllen
08.2021 - 12.2025
Bartender
Longhorn Steakhouse
01.2016 - 09.2017
GED -
James Nikki Rowe