Carl (Tyson) Fountain
Albuquerque,NM
Summary
Dynamic operations manager with a proven track record at Truckin Delicious, enhancing customer satisfaction through effective staff training and cost management. Skilled in inventory oversight and route planning, I excel in optimizing resources while maintaining a strong work ethic and delivering exceptional service. Committed to achieving operational excellence and profitability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Truckin Delicious
02.2022 - Current
- Managed daily operations, ensuring timely delivery and customer satisfaction.
- Developed menu offerings based on customer feedback and market trends.
- Oversaw staff training, enhancing service quality and operational efficiency.
- Implemented cost control measures to optimize resource allocation and reduce waste.
- Created marketing campaigns that increased brand awareness and customer engagement.
- Ensured compliance with health regulations, maintaining high standards of food safety.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
Driver
Uber
02.2020 - Current
- Delivered exceptional customer service while ensuring passenger safety and comfort during rides.
- Navigated efficiently using GPS technology to optimize route selection and reduce travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Assisted in resolving customer inquiries and issues, enhancing overall rider satisfaction ratings.
- Analyzed ride patterns to identify opportunities for improving service efficiency and responsiveness.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Reduced delivery times with careful planning and route optimization.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Security Officer
Skate-O-Mania
03.2020 - 05.2025
- Conducted regular security patrols to ensure safety of guests and property.
- Monitored surveillance equipment to detect and respond to suspicious activities.
- Collaborated with local law enforcement during incidents for effective resolution.
- Trained new security personnel on protocols and emergency procedures.
- Implemented safety drills to enhance staff readiness for emergencies.
- Maintained detailed incident reports for management review and analysis.
- Enforced facility policies consistently, promoting a safe environment for patrons.
- Assisted in the development of security strategies to mitigate risks effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Bounty Hunter
Fast Action Bail Bonds
01.2002 - 07.2010
- Conducted surveillance and reconnaissance to locate targets efficiently.
- Collaborated with law enforcement agencies to ensure safe apprehensions.
- Developed and maintained extensive networks of informants for intelligence gathering.
- Trained junior bounty hunters in legal procedures and operational tactics.
- Analyzed case files to identify leads and formulate capture strategies.
- Implemented risk assessment protocols to enhance safety during operations.
- Led teams in high-stakes situations, ensuring adherence to legal standards.
- Took appropriate safety precautions during operations, ensuring personal well-being as well as that of colleagues and bystanders.
- Apprehended fugitives by conducting thorough research and utilizing advanced surveillance techniques.
- Worked closely with bail bondsmen in securing contracts for fugitive recovery services, fostering ongoing relationships within the industry.
- Maintained compliance with local laws and regulations throughout bounty hunting activities, avoiding legal complications or misunderstandings.
- Provided regular updates to clients on case progress, assuring them of commitment to their objectives.
- Maintained detailed records of all cases, including target profiles, case progress reports, and final outcomes.
- Collaborated with law enforcement agencies for successful arrests, ensuring the safe return of wanted individuals.
- Conducted comprehensive background checks to gather crucial information on targets, enabling efficient capture strategies.
- Successfully apprehended high-profile targets with minimal collateral damage or risk to public safety.
- Assessed risks associated with each case before initiating an arrest plan, prioritizing the safety of all involved parties at every stage of the operation.
- Attended professional training seminars and workshops to continually improve bounty hunting skills and knowledge.
- Built a strong professional network within the bounty hunting community, sharing best practices and collaborating on complex cases when necessary.
- Secured positive results through persistent tracking efforts across multiple jurisdictions when necessary.
- Utilized various methods of transportation to discreetly follow targets while remaining undetected during stakeouts or pursuits.
- Managed confidential information with discretion, maintaining client trust and privacy throughout engagements.
- Reviewed [Number] accounts per day that were behind on payment to decide appropriate action.
- Answered all customer inquiries.
- Updated database and kept accurate records.
- Located people failing to appear in court.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Conducted mobile and stationary surveillance on subjects of [Type] investigations.
- Conducted surveillance for up to [Number] hours at time.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
Driver, Warehouse Orders
American Furniture Warehouse Co
04.2005 - 09.2009
- Operated delivery vehicles to transport warehouse orders efficiently and safely.
- Loaded and unloaded goods, ensuring accuracy in inventory management.
- Collaborated with warehouse team to streamline order fulfillment processes.
- Conducted regular vehicle inspections to maintain compliance with safety standards.
- Trained new drivers on operational procedures and safety protocols.
- Implemented route optimization strategies to enhance delivery efficiency.
- Assisted in inventory audits, reducing discrepancies through meticulous record-keeping.
- Coordinated with logistics staff to resolve delivery issues promptly and effectively.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
No Degree - Business Communication
University of New Mexico
Albuquerque, NMSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staffing
- Operations oversight
- Personnel management
- Inventory management
- Staff training and development
- Negotiation
- Payroll processing
- Operational reporting
- Budget development
- DOT compliance
- Financial planning
- Business operations management
- Recruiting and hiring
- Cost management
- Vendor negotiation
- Profit optimization
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Vehicle inspections
- Safe driving practices
- Order picking and processing
- Load security
- Safe driving
- GPS and route planning
- Transportation safety
- Route planning
- Lift up to [number] pounds
- Cargo handling
- Delivery scheduling
- Inclement weather driving
- Shipping and packaging
- Clean MVR
- Class A commercial Driver's license
- Long-haul driving
- Attention to detail
- Loading and unloading
- Verbal and written communication
- Heavy lifting
- Vehicle inspection
- Equipment maintenance
- Emergency response
- Invoice verification
- Trip planning
- Trained in [state] safety regulations
- Courteous and polite demeanor
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- hazards, Curia 3 years
Languages
English
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Fundraising Events
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Animal Care
- Volunteering
- Watching Movies and TV Shows
- I participate in low-impact exercises to strengthen core muscles
- Camping
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in local clean-up initiatives
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- I like working with my hands and fixing things
- DIY and Home Improvement
- Team Sports
- Learning new cooking techniques and expanding my culinary skills
- I participate in a variety of outdoor recreational activities
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I enjoy cooking for friends and family gatherings
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteering with youth sports programs as a [role]
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth Development Programs
- Music
- Adventure Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Owner/Operator
Truckin Delicious
02.2022 - Current
Security Officer
Skate-O-Mania
03.2020 - 05.2025
Driver
Uber
02.2020 - Current
Driver, Warehouse Orders
American Furniture Warehouse Co
04.2005 - 09.2009
Bounty Hunter
Fast Action Bail Bonds
01.2002 - 07.2010
No Degree - Business Communication
University of New Mexico