Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carly Anderson

Henderson,NV

Summary

Experienced customer service employee with over 6 years of experience in the Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Beverage Cart Attendant

Reflection Bay Golf Course
Henderson, NV
03.2021 - 07.2022
  • Greeted guests and inquired into beverage choices.
  • Prepared hot coffee and tea according to customer requests.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Hostess/Food Runner

Pizza Rock
Henderson, NV
10.2019 - 03.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Answered customer questions about hours, seating and menu information.

Food Runner

Yard House
Las Vegas, NV
11.2017 - 10.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cultivated warm relationships with regular customers.
  • Delivered correct food items to tables according to order documentation.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Bachelor of Science - Hospitality

University of Nevada - Las Vegas
Las Vegas, NV
12.2023

Skills

  • Work Coordination
  • Customer Satisfaction Promotion
  • Billing and Payment Processing
  • Process Monitoring
  • Guest Services
  • Customer Needs Assessments
  • Customer Relations
  • Guest Satisfaction

Certification

  • Basic EMT Certification Training - April 2017

Timeline

Bartender/Beverage Cart Attendant

Reflection Bay Golf Course
03.2021 - 07.2022

Hostess/Food Runner

Pizza Rock
10.2019 - 03.2020

Food Runner

Yard House
11.2017 - 10.2019

Bachelor of Science - Hospitality

University of Nevada - Las Vegas

Similar Profiles

CREATE PROFILE
Carly Anderson