Carly Anderson
Henderson,NV
Summary
Experienced customer service employee with over 6 years of experience in the Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Beverage Cart Attendant
Reflection Bay Golf Course
Henderson, NV
03.2021 - 07.2022
- Greeted guests and inquired into beverage choices.
- Prepared hot coffee and tea according to customer requests.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Hostess/Food Runner
Pizza Rock
Henderson, NV
10.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
Food Runner
Yard House
Las Vegas, NV
11.2017 - 10.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Science - Hospitality
University of Nevada - Las Vegas
Las Vegas, NV12.2023
Skills
- Work Coordination
- Customer Satisfaction Promotion
- Billing and Payment Processing
- Process Monitoring
- Guest Services
- Customer Needs Assessments
- Customer Relations
- Guest Satisfaction
Certification
- Basic EMT Certification Training - April 2017
Timeline
Bartender/Beverage Cart Attendant
Reflection Bay Golf Course
03.2021 - 07.2022
Hostess/Food Runner
Pizza Rock
10.2019 - 03.2020
Food Runner
Yard House
11.2017 - 10.2019
Bachelor of Science - Hospitality
University of Nevada - Las Vegas
- Basic EMT Certification Training - April 2017
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